Admin Advisor

**We are Woolworths Group
**We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - 'to create better experiences together for a better tomorrow.' It's that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in an dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
- **12 Months Fixed Term - Full Time**:

- **Brisbane Based opportunity - Eight Mile Plains**:

- **Excellent opportunity for growth within the group
**Welcome to the People Team
**Better experiences for our Team Members are the key to unlocking a better future for our customers and communities. Our People Team is responsible for powering the trajectory of our business and the wellbeing of our people - through the design and delivery of a seamless and enriching Team Member experience. One that strengthens the foundations of our organisation by empowering passionate Team Members to become purpose-led Woolworths Group advocates and attracting a new generation of talent to the group.

We have a fantastic opportunity for a highly motivated and service-focused individual to join the Woolworths People Advisory team, working in our contact centre based in Eight Mile Plains.

Assisting our valued Woolworths Team Members with Payroll and Systems enquiries over the phone, this is a full time, fixed term contract for 12 months with the potential to extend based on individual performance and business needs. By joining our team, you will contribute to a culture of service excellence supported by new HR processes and technology. People Advisory provides a valuable service to the full Woolworths business and regularly identifies ways to enhance Team Member experience through day to day service delivery.

**What you'll do
- Provide coaching and support for Team Members at all levels on Payroll and People Systems queries
- Meet all KPIs and objectives aligned to HR Service Delivery objectives and targeted service levels
- Provide exceptional customer service experiences through efficient evaluation, closure and/or escalation of all queries and advice
- Work closely with other HR service teams to ensure learning and knowledge sharing across all HR and business teams
- Provide valued contribution by identifying process improvement opportunities

**What you will bring
Your drive, curiosity, empathy and resilience to contribute to our customer first, team first culture. You will also:

- Have strong computer literacy, efficiency in work and time management skills
- The ability to ask probing questions to ensure we are delivering the best experience for our callers, answering their queries with accuracy and in an efficient manner
- Bring a strong risk lens to ensure team member privacy is maintained and personal information is protected
- Be adaptable and comfortable with change; demonstrated ability to work independently with mínimal supervision.

**What you'll experience
Our Team Members are at the heart of everything we do and we're always looking for ways to support your career journey and reward great work:

- The opportunity to grow within the group
- Strong mentorship and development; opportunity to collaborate with some of the brightest and best minds in Australia
- Hybrid or fully remote working arrangements depending on your home location
- Unparalleled growth opportunities Get your Woolies worth through team member benefits across all of our brands

Work180 #LI-Hybrid

**Everyone belongs at Woolworths Group
**Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.