Landside Coordinator

1 week ago

Melbourne, Victoria, Australia Dp World Full time

**About The Role**

The Landside Coordinator is responsible to coordinate all aspects of Landside Operations for the Terminal. To be effective in this role it is critical to develop and maintain effective relationships with our valued industry partners. Your role is to provide excellent customer service and support for landside and quayside stakeholders.

This role works alternating weeks of 6:00am - 2.30pm and 9.30am - 6.00pm, Monday - Friday, to provide support across the span of the day.

**Key Accountabilities**

**Customer Service**
- First point of contact for all Landside enquiries
- Develop and maintain effective relationships with all customers and stakeholders
- Identify opportunities to increase customer satisfaction

**Operational Resourcing & Planning**
- Facilitate the Receival & Delivery of all containers for the terminal; including Fulls & Empties
- Calculate required slot release numbers and import/export ratio
- Review & approve stack run & bulk run requests
- Plan the daily resource requirement considering available labour and machinery to balance operational goals with customer demand
- Identify improvement opportunities for productivity gains & cost reduction

**Billings & Claim**
- Administration of financial penalties including recommendations where adjustments may be warranted
- Liaise with CCT claims regarding truck damage investigations

**Reporting & Data Entry**
- Develop & maintain a detailed customer database including company profile, structure, contact details and history
- Review compliance of all customers regarding Company / Site policies and the Carrier Access Agreement

**Qualifications, Skills and Experience**
- Minimum 2 years previous experience in transport/rail/maritime/marine/stevedoring operations
- Experience using 1-Stop system
- Effective customer service, oral and written communication skills as well as planning and organising skills
- Intermediate ability with Microsoft Word and Excel
- High attention to detail and ability to rectify errors efficiently
- Demonstrated ability to plan and manage workloads, work autonomously or as a member of a team so that timely and effective results are achieved
- Working knowledge of the appropriate regulatory requirements and bodies

**About DP World**

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 106,500 employees from 158 nationalities, spanning 73 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations.

We're rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

**WE MAKE TRADE FLOW**

**TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.**

**#LI-CH1

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