Customer Support Team Leader

2 weeks ago

Sydney, New South Wales, Australia Apra Amcos Full time

OneMusic is looking for a collaborative, proactive, and results-driven individual to join the team for 12 months as Customer Support Team Leader. This position is available due to a project secondment. This is a great opportunity for someone looking to take the next step in their career. If you are passionate about delivering excellent customer service and leading a team to success, then we want to hear from you.

The OneMusic Customer Support Team manage queries from existing clients and is generally the first point of contact for prospective clients. As the Customer Support Team Leader, you will be responsible for supervising and leading the Customer Support team. You will be the first-level manager of the staff within the team. You will also be responsible for ensuring that the team meets Service Level Agreements and providing excellent customer service.

**Key Responsibilities**:

- Lead and motivate the Customer Support team
- Ensure that the team meets Service Level Agreements and provides excellent customer service
- Monitor and report on team performance metrics
- Provide ongoing training and support to the team
- Manage customer complaints and escalations
- Ensure that the team complies with company policies and procedures
- Collaborate with other teams to ensure a seamless customer experience
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work under pressure and meet targets
- Experience in customer service or support

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