Cyber Security Operations Team Lead

**Title: Cyber Security Operations Team lead.**

Join our growing global NTT team and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

**Overview**:
The NTT Cyber Security Managed Services Team is a dynamic and high-performing team that provides services to NTT Australia's largest corporate clients. The MS Operations Team Lead is responsible for leading a team of Cyber Security engineers and delivering Integrated Services Management across specific ITIL disciplines, including Security Incident Management, Problem Management, Configuration Management, Change Management, Vulnerability Management, and Release Management.

The MS Operations Team Lead possesses a strong Cyber Security background, excellent communication abilities, and relationship management skills. They are expected to demonstrate a high level of autonomy, commitment, and initiative in their work and be a motivated self-starter with a proven track record of getting the job done. The MS Operations Team Lead rapidly acquires a thorough understanding of the Integrated Cyber Security Services Management Operation, the client's specific business operations, and NTT's tools and systems to successfully perform each ITIL discipline. This role manages a team roster to ensure a 24x7 team capability and acts as an escalation point for incidents outside of normal business hours.

**Primary Duties**:

- Provide leadership and support to the Cyber Security Engineering team in Melbourne/Sydney.
- Manage the resourcing requirements of a 24x7 on-call security operation team, including shift hand-over, operational guidance, ad hoc support requests, and escalation.
- Be available to provide "out of business hours" support via roster or situations such as Major Incidents.
- Continually evaluate and improve work processes, systems, and practices within the team.
- Monitor and develop the team's high standard of technical and professional skills, including ITIL Compliance, SLA Performance, and Client Satisfaction.
- Ensure each team member has a Career Development Plan and that staff performance management reviews are completed in line with NTT's policy.
- Work with the HR and Talent Acquisition teams for recruitment of permanent and contract staff.

**Experience**:
**Essential**
- Proven relevant leadership experience of 5 - 10 years with overall 10+ years of IT experience.
- Highly developed leadership and people management skills.
- Experience in an outsourced delivery environment where both Managed and Professional Services were being delivered.
- Prior experience in an environment utilizing the ITIL Services Framework.
- Excellent communication, writing, and interpersonal skills.
- In-depth knowledge of IT Cyber Security and Network Security technologies such as:

- Firewalls: Cisco FTD, Palo Alto, Juniper, Checkpoint
- Proxy: Palo Alto Prisma/SASE, BlueCoat, Zscaler
- F5 Security
- SIEM
- IAM/PAM tools
- Compliance management tools: AlgoSec, Firemon, Skybox, Tufin
- Vulnerability Management tools like Qualys or Tenable.
- Planning and administrative ability, including basic project management.
- Proven track record of achieving business targets and operational performance metrics.
- Strong internal and client relationship management skills.
- Prior experience in managing the technical delivery team.

**Desirable**
- Zscaler, Netskope certifications and experience.
- Cyber Security Tools for AlgoSec, and SIEM solutions Splunk, RSA envision.
- Knowledge of Cloud Security solutions.
- Scripting skills with good command of Python.
- Experience in supporting Splunk Log search head, running query.
- Knowledge of Mitre framework and NIST framework.

**Attributes**
- Accomplished people leader with a proven track record of staff management.
- Strong interpersonal skills and an ability to build relationships.
- Highly client service focused.
- Passionate about Cyber Security.
- Attention to detail and ability to follow the process.
- Strong team player and cultivates a culture of collaboration and success.
- Ability to work in a challenging and constantly changing environme