Tjhb Relief Charter Coordinator

2 days ago

Sydney, New South Wales, Australia Transdev Full time

**Job No**:Ad-4746

**Work Type**:Full Time

**Location**:Sydney

**Categories**:Administration
- Relief Charter Coordinator - Waverley Depot
- We're Hiring: Relief Charter Coordinator - Waverley Depot
- A vacancy has become available for a Relief Charter Co-ordinator, reporting to the Network Planning Lead, you'll support continuous seamless planning and delivering charter services to our commercial customers.
- This role will be based at Waverley Depot, from Monday to Friday, 08:00 am to 04:00 pm.
- The initial training period will be a minimum of 5 weeks with the Charter Co-Ordinator, with ongoing refresher training 3 days every 4 weeks to remain up to date on processes and changes.

**What you'll do**:

- Coordinate charter bookings, and prepare quotes
- Respond to charter enquiries in a timely manner
- Liaise with Service Delivery team to ensure seamless delivery of all charter services
- Prepare clear and accurate charter instructions to ensure safe operation of rigid and articulated vehicles.
- Ensure charter itineraries/schedules adhere to relevant Industrial Instruments and Fatigue management guidelines
- Maintain and accurately update information in charter roster and allocate a suitable shift in VDS/ HASTUS.
- Ensure accurate invoice information is provided regularly to avoid delay.
- Tracking and reporting charter bookings, leads and new business, and update information on the charter venue address list.

**To succeed in this role, you will need**:

- Knowledge of Eastern Region bus routes and surrounding areas.
- Hold a current or ability to obtain TLIF006 Administer a Fatigue Risk Management System certificate.
- Experience in using roster software such as HASTUS and VDS/MobiPlanning, and mapping software such as Google Maps
- Excellent customer service skills, willingness to deliver an exceptional customer experience
- Strong written and verbal communication skills
- High attention to detail and high levels of accuracy
- Ability to use Microsoft Suites such as Word, Excel, and Outlook

This is a great opportunity to coordinate and support charter operations, working closely with internal teams and customers to make a real impact and help grow an exciting part of our business.

Ready to drive something new?
- (Please ensure you speak with your manager before applying)

Applications close COB **13th June 2025**

**Please attach your CV when applying.**

**Advertised**:23/05/2025

**Applications close**:30/06/2025

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