Charter Consultant

5 days ago

Sydney, New South Wales, Australia Cdc Nsw Full time

Work with one of Australia's leading transport providers
- Full time opportunity | St Marys location |On-site parking
- Internal Career development opportunities

**About Us**:
ComfortDelGro (CDC) is one of the largest private bus operators in New South Wales and nationally. In New South Wales, you may know CDC NSW by our operating brands; Hillsbus, Forest Coach Lines, Hunter Valley Buses, and Blue Mountains Transit. Employing around 2000 employees and operating from 15 sites across Sydney, the Hunter Valley and the Blue Mountains, CDC NSW is part of ComfortDelGro's fast growing global network of more than 40,000 vehicles operating in seven countries.

**About the Role**:
The Charter division at CDC NSW is growing and we are looking for a dynamic and passionate Charter Consultant to join the team at our St. Marys office in Western Sydney. This role will support the customer and operations of the charter business - School charters, Universities, Corporate (B2B clients), travel club depending on the operation the Charter Consultant supports.

**Key Responsibilities and Duties**:
**Charter Enquiries, Bookings and Invoicing**
- Act as a key point of contact for all existing and potential charter customers
- Attend to charter services enquiries in a timely manner and ensure accurate quotes are provided accordingly
- Develop and maintain professional relationships with existing and new clients and other bus and coach operators/subcontractors
- Process charter quotations, book charters, follow up quotes issued to convert to bookings or cancel and work with operations to allocate charter bookings to drivers
- Ensure charter bookings are entered into the charter system
- Monitor charter system daily and ensure customers are invoiced as soon as charter services are completed
- Liaise with Finance Department in resolving outstanding invoices and payments.
- Respond to customer's complaints and provide customer service support in a timely and professional manner
- Co-ordinate with Depot in managing and resolving on-road issues which may occur during a charter service and contact impacted client for same
- Ensure all Charters business operations are conducted in accordance with CDC policies and procedures

**Charter Planning**
- Coordinating and planning extended charter trips (Eg: Educational Tours) as required including planning and booking accommodation, itineraries, venues etc
- Coach driver accommodation bookings
- Itinerary Production: mapping distances, securing venues etc

**About You**:
To be successful in this role you will have below skills and attributes:

- Demonstrated experience in customer service and/or sales, public relations
- Excellent communication and interpersonal skills
- Excellent time management and organisational skills
- Ability to analyse data and information
- Ability to work under pressure and meet deadlines
- Detail oriented with attention to accuracy
- Intermediate level Microsoft Office skills

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