Business Improvement Officer

**Job no**: 510630

**Work type**: Full time

**Location**: Sydney, NSW

**Categories**: Information Technology, Marketing / Communications
- **One of Australia's leading research & teaching universities**:

- **Vibrant campus life with a strong sense of community & inclusion**:

- **Enjoy a career that makes a difference by collaborating & learning from the best**

**At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.**

The School of Biotechnology & Biomolecular Science (BABS) teaches undergraduates, mentors postgraduate research students and conducts research in the disciplines of biotechnology, biochemistry, genetics, molecular biology, microbiology, environmental microbiology, medical microbiology and immunology.

The Business Improvement Officer - Digital (Level 6) is responsible for providing effective and efficient digital management strategies project management support and digital and office management services to the School of Biotechnology and Biomolecular Science (BABS). The role will be responsible for developing, enhancing and managing a digital communication strategy for the School. The position will drive the delivery of School based digital and other operational projects and programs to achieve innovation and strategic goals.

This role will also support strategic initiatives of the School through established committees and Head of school support as required.

**About the role**
- **$91K - $97K** plus 17% Superannuation and annual leave loading
- Fixed Term - 12 months
- Full time (35 hours)

The role of Business Improvement Officer reports to the School Manager and has no direct reports.

**Specific responsibilities for this role include**:

- Drive digital business improvement initiatives, projects and programs including reporting on the impact of change on the operations of the business and staff.
- Build and maintain relationships and networks with staff and stakeholders to achieve a collaborative environment that prospers an engaged and co-operative approach to projects.
- Develop and manage digital infrastructure to support process improvement and strategic initiatives within the School.
- Provide training and support on various digital platforms and techniques to stakeholders within the School.
- Identify, allocate and coordinate project resources.
- Analyse and report on the effectiveness of projects through development and delivery of progress reports ensuring that projects are achieved on time, on budget, to quality standards and within agreed scope.
- Oversee digital and office operations, providing superior support to the School executive including both technical and administrative support.
- Integrate information from various online platforms and sources to draft documents and correspondence for the School executive.
- Provide any other digital and/or operational support as determined and directed by the School
- Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct.
- Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself or others.

**About the successful applicant**
**(Selection Criteria)**

To be successful in this role you will have:

- Relevant degree with subsequent relevant experience or equivalent competence gained through another combination of education, training and experience.
- Previous experience with digital platforms such as SharePoint and demonstrated capabilities
- Proven ability to implement, manage and advise on digital communication strategies
- Proven ability to deliver digital training and support to stakeholders
- Demonstrated project management experience delivering projects within agreed timeframes and budget.
- Relevant experience undertaking business analysis and identifying opportunities to improve business processes and outcomes
- Sound knowledge of business and process improvement methodologies and demonstrated experience in implementing projects and programs including the ability to identify and address the impact of change on staff.
- Excellent interpersonal and written and verbal communication skills including ability to communicate with and influence diverse internal and external stakeholders.
- Exceptional time management, office management and organisational skills, ability to work well under pressure and manage multiple tasks with competing deadlines.
- Proven ability to allocate and delegate tasks as required (if relevant).
- Demonstrated initiative, sound analytical and problem-solving skills and proven experience in business improvement activities.
- Extensive experience working on confidential and sensitive matters and demonstrated ability to exercise discretion and tact as required.
- An understanding of and commitment to UNSW's aims, objectives and values in action, together with relevant