Sales Coordinator

4 days ago

Perth, Western Australia Nulsen Disability Services Full time

Full Time Role with Market Leading Tank Manufacturer
We are seeking a highly organized and customer-focused Sales Coordinator to join our dynamic team based in Hazelmere, Perth.
The Role
We are seeking a highly organized and customer-focused
Sales Coordinator
to join our team in Hazelmere, Perth.
This role involves providing exceptional customer service via telephone and email, converting inbound sales inquiries and leads into orders.
As a key member of our Sales Team, you will report to the Sales Manager and be responsible for:
Assisting Sales Coordinators with sales inquiries
Managing customer escalation processes effectively
Assisting new and existing customers with processing orders, creating quotes, and following up with issued documentation in a timely manner
Helping customers select the best product to suit their needs
Managing email, phone, and social media inquiries from new, existing, and potential customers
Entering complex sales orders into the CRM database accurately
Becoming a subject matter expert for rural water storage solutions
Providing administrative support to the Rural Sales team
Liaising with the Finance team to process orders, payments, and rectify discrepancies
Liaising with the Installations team to process additional fittings and items in existing orders
To be successful in this role, you will have:
Sales experience in manufacturing, construction, agriculture, or related industry
Tertiary qualification in administration, business, or sales, or equivalent industry experience
A strong understanding of Customer Service procedures
Excellent attention to detail and time management skills
Excellent relationship-building skills for internal collaboration and external customer management
Experience using a CRM, e.g., Microsoft NAVision
Initiative, independent thinking, problem-solving, and consultation skills, with the ability to develop a positive, accountable, and customer service-focused culture
Exceptional interpersonal and people management skills
About Us
Kingspan Water & Energy Pty Limited is a market leader in water storage, rainwater harvesting, and wastewater treatment solutions.
We manufacture, deliver, and install innovative products for residential, commercial, and rural clients across Australia.
We have 12 manufacturing sites across Australia, from Adelaide to Townsville and Perth.
As part of the Kingspan Group, a global leader in insulation and building products, our mission is to accelerate a net-zero emissions future with the well-being of people and the planet at its core.
What's in it for you:
Growing, successful business
Great benefits including employee shopping discounts
Employee reward and recognition program
Employee Assistance Program
Company uniform and PPE provided
Paid parental leave
The Recruitment Process
Shortlisted candidates may be required to:
Provide information for background checks
Demonstrate legal eligibility to work in Australia
Undertake a pre-employment drug and alcohol test
Complete a medical assessment relevant to the role
If you're passionate about delivering outstanding service and thrive in a fast-paced environment, we would love to hear from you
Due to the large number of applications expected, only shortlisted candidates will be contacted directly by our People & Culture team.
We thank everyone in advance for applying.
Kingspan encourages people from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds, and people with disabilities.
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