Guest Experience Expert

Overview
Guest Experience Expert - Service Express role at Westin Hotels & Resorts.
The Westin Melbourne location invites you to apply for the Guest Experience Expert - Service Express role.
The Westin is committed to empowering guests to enhance their well-being while travelling and to rising with a people-first environment.
Join us as a Guest Experience Expert - Full Time to feel empowered by career growth opportunities in a people-first environment.
Job Number25138873
Job CategoryRooms & Guest Services Operations
LocationThe Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000
ScheduleFull Time
Located Remotely?
No
Position TypeNon-Management
The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling.
As The Westin associates, we rise to make each day better for our guests, our communities and each other.
Discover a place where you're given a choice to not just get up and go to work, but to rise.
Join us as a Guest Experience Expert - Full Time to feel empowered by career growth opportunities in a people-first environment.
Responsibilities
Rise with us and assist guests arriving and departing the hotel through the check in and departure process
Handle general enquiries, engage and inspire guests through each guest experience
Support the front office team in general operational tasks
Take guest reservations and perform cash handling & credit card responsibilities
Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
Qualifications
Experience with OPERA property management system or similar
Relevant experience in a similar role
Full Time Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
Our Benefits
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Equal Opportunity Employer
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.
To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life.
We want our associates to embrace their own well-being practices both on and off property.
You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitality
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