
Expert Guest Experience
2 weeks ago
We are seeking a professional to fill the role of Guest Experience Expert. As a key member of our team, you will provide exceptional service to our guests, ensuring that every interaction is memorable and enjoyable.
Main Responsibilities:
- Respond to guest requests and make arrangements or identify suitable providers
- Provide information to guests about property amenities, including special events and activities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Assist with luggage storage and retrieval
- Transport guest luggage to and from guest rooms and/or designated Welcome area
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
- Assist with parking and retrieving guest vehicles
Key Qualifications:
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment
- Familiarity with local area and its attractions
- Ability to work independently and as part of a team
Benefits:
- Competitive salary and annual performance reviews
- Mentorship program for career development and success
- Career advancement opportunities within our organization
- Prime location in Melbourne CBD, close to public transport and parking spaces
- Exclusive discounts on food and beverages, plus global room night discounts
- Community engagement initiatives, including wellness programs
- Award-winning workplace culture, with recognition for excellence in various fields
- Employee referral bonus and collaboration with colleagues
About Us:
We are a dynamic organization committed to delivering exceptional experiences to our guests. Our team members are passionate about providing personalized service and creating lasting memories.
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