Expert Guest Experience

2 weeks ago


Melbourne, Victoria, Australia beBeeGuest Full time $48,000 - $84,000
Job Summary:

We are seeking a professional to fill the role of Guest Experience Expert. As a key member of our team, you will provide exceptional service to our guests, ensuring that every interaction is memorable and enjoyable.

Main Responsibilities:

  • Respond to guest requests and make arrangements or identify suitable providers
  • Provide information to guests about property amenities, including special events and activities
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Assist with luggage storage and retrieval
  • Transport guest luggage to and from guest rooms and/or designated Welcome area
  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
  • Assist with parking and retrieving guest vehicles

Key Qualifications:

  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment
  • Familiarity with local area and its attractions
  • Ability to work independently and as part of a team

Benefits:

  • Competitive salary and annual performance reviews
  • Mentorship program for career development and success
  • Career advancement opportunities within our organization
  • Prime location in Melbourne CBD, close to public transport and parking spaces
  • Exclusive discounts on food and beverages, plus global room night discounts
  • Community engagement initiatives, including wellness programs
  • Award-winning workplace culture, with recognition for excellence in various fields
  • Employee referral bonus and collaboration with colleagues

About Us:

We are a dynamic organization committed to delivering exceptional experiences to our guests. Our team members are passionate about providing personalized service and creating lasting memories.



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