Senior Director, Claims Operations Leader

4 days ago

Perth, Western Australia Bebeedirector Full time

The job involves leading enabling functions to deliver high-quality claims management services.
It includes overseeing performance, quality improvement, and contracted services within the Claims Management Group. The role requires developing strategies to enhance performance, maintain high standards of claims management, and drive continuous improvement initiatives across all facets of Claims operations.
The Senior Director will be responsible for leading the delivery of effective and efficient operational processes, including Work, Health and Safety (WHS) focus and practice across the group. They will also oversee the Census action plan for the group to drive positive movement in CMG employee satisfaction.
Key Responsibilities:
Develop and implement the performance function: Define performance practice and culture, lead the Data and Analytics Strategy for Claims Management Group (CMG), ensure clear performance metrics and targets at all levels within the Group.
Lead the delivery of effective and efficient operational processes.
Lead WHS focus and practice across the group including the WHS risk register and HSRs.
Lead the Census action plan for the group to drive positive movement in CMG employee satisfaction.
Required Skills and Qualifications:
Bachelor's degree in business, or a related field; advanced degree preferred.
Proven experience in leading enabling functions, performance improvement, continuous improvement, and/or quality assurance in an operational context.
Familiarity with Lean Six Sigma or other process improvement methodologies is a plus.
Eligibility and Specific Conditions of Employment:
Character clearance (police records check).
Health clearance.
Six months probationary period for new engagements.

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