Head Of Student Engagement And Operations

Head of Student Engagement and OperationsHead of Student Engagement & OperationsLocation : Melbourne (Hybrid)Sector : Higher Education | Online Delivery | Creative IndustriesThe CompanyOur client is an innovative, fast-growing higher education provider delivering accredited programs to students across the globe.
With a strong focus on student success, academic quality, and industry relevance, they are committed to delivering outstanding online education experiences in the creative and technology sectors.The OpportunityWe're seeking a Head of Student Engagement & Operations — a strategic, student-centred leader with an exceptional operational mindset.
In this senior leadership role, you'll oversee the entire student journey, from onboarding to graduation, while ensuring regulatory compliance, operational efficiency, and exceptional student outcomes.Reporting to the CEO, this role leads student-facing functions including Student Experience, Registrar Services, and operational frameworks.
You'll build and mentor a high-performing team, drive engagement and retention initiatives, and represent student services at the highest levels of governance and compliance.What We're Looking ForYou're a big-picture thinker who thrives in an agile environment.
You know how to lead complex student operations, bring people together, and use data to improve outcomes.
You're equally comfortable in executive meetings and on the ground with your team.Key ResponsibilitiesLead and manage the student engagement and operations team, including student services, registrar functions, and help deskDevelop and implement structured, scalable processes to support growth and enhance student experienceDesign and deliver student engagement and retention strategies across the full lifecycleOversee onboarding, enrolment, progression, and graduation workflowsEnsure compliance with TEQSA, ASQA, and internal governance requirementsRepresent student operations at executive and academic governance forumsUse student lifecycle data to identify trends, address gaps, and implement continuous improvementsChampion equity, inclusion, and student wellbeing across all student servicesCollaborate cross-functionally with academic, industry, and regulatory stakeholdersSupport international student engagement and be open to flexible hours for global collaborationSelection CriteriaProven leadership in student services, student affairs, or registrar operationsHigher education experience essential (online or hybrid delivery preferred)Strong understanding of TEQSA / ASQA standards and regulatory complianceDemonstrated success in student engagement, wellbeing, and retentionTrack record of implementing scalable systems and operational improvementsData-literate and confident in using insights to inform strategy and reportingExcellent communication and collaboration skills across all levels of an organisationCommitment to equity, inclusion, and high-quality student supportFlexible, adaptable, and comfortable working in a fast-paced, evolving environmentWhy This Role?
Join a mission-driven, future-focused institution in the creative education spaceLead a passionate team with measurable impact on student successHybrid work environment based in MelbourneHigh-level strategic influence and organisational visibilityApply NowThis is your opportunity to make a significant impact in a dynamic, values-driven higher education environment.
Click 'Apply Now' to submit your resume.
For a confidential discussion, please contact Edutemps directly.
Only shortlisted candidates will be contacted.Edutemps is Australia's leading education sector recruitment agency, connecting top-tier talent with opportunities in vocational and higher education.
We specialise in staffing solutions for compliance, academic, operations, and learning design roles.SCR-zoe-carterUnlock job insightsSalary match Number of applicants Skills matchTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers?
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