Customer Relationship Manager

Customer Relationship Manager

**Customer Relationship Manager**

**Job no**: 494676
**Work type**: Full-time
**Location**: Melbourne
**Categories**: Collections, Customer Service & Call Centre
- Melbourne CBD location, a short walk from Southern Cross Station and local shops and eateries
- Hybrid WFH flexibility for work-life balance and no weekends
- No collections experience required Supportive training and career progression + gain a Cert III in Financial Services

**National Credit Management Limited **(NCML) is a leading provider of credit and receivables management services in Australia and a part of Credit Corp Group. We take an innovative approach to the recovery of outstanding debts that focuses on engaging with customers in a respectful and ethical manner to achieve outcomes that are sustainable and aligned to each customer's unique financial situation.

**About your new role**
As a Customer Relationship Manager, you'll be at the frontline making outbound calls to locate customers and investigate overdue accounts on behalf of our clients. With a flexible approach, you'll negotiate repayment plans and solutions to suit our customers' circumstances. Our lucrative uncapped bonus scheme rewards near target achievement and our supportive team and award winning training programs will allow you to develop and advance your skills for a successful career in Financial Services.

**What your new job involves**
- Manage outstanding accounts with clients from Australia's largest institutions
- Making and receiving high volume outbound/inbound calls
- Investigations to locate and establish contact with our customers
- Build and establish relationships with customers with rapport and trust
- Creating positive outcomes by negotiating repayment solutions
- Problem solving and objection handling

**What we can offer you**
- 3 Salary reviews in your first 18 months + earn uncapped bonuses
- Flexible hybrid work opportunities considered in as early as 3 months (2 days office, 3 days WFH)
- Fully paid training with continued support and coaching leading to growth towards promotion opportunities
- Gain a Certificate III in Financial Services
- Perks and discounts through our employee benefits platform
- Free membership and competitive rates with our Car Share partner and Novated Leasing options
- Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
- Paid volunteer days
- Purchase additional annual leave
- Regular team engagement events
- 'Dress For Your Day' from smart casual to business attire
- End-of-Trip Facilities available for bicycle storage and showers with lockers, towels and hair dryers provided

**Who you are**
Want to start or grow your career in Financial Services with a leading company? Looking for a career change or seeking more security and opportunity? Collections experience isn't required as we provide training with continued support and coaching. The majority of our leaders once began in this same role
- Experience in a call centre, hospitality, tourism, retail, sales or similar industries
- Excellent communication skills (both written and verbal)
- Persistence and resilience to have challenging conversations
- Ability to negotiate will be highly desirable
- Share a passion for results and a target driven environment
- A natural problem solver and solution provider
- Basic computer literacy skills
- A desire to learn and take on feedback

**Essential Criteria**
- Must be available to work permanent Full Time, Monday to Friday 8:30AM - 5:00PM.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Melbourne 3000

**Advertised**: 13 Nov 2024 AUS Eastern Daylight Time
**Applications close**:
Job ID 494676