Change Manager

4 days ago

Sydney, New South Wales, Australia Optus Full time

**Change Manager**:
**Date**:20 Dec 2024

**Location**: Macquarie Park, Australia

**Company**:Singtel Group

We don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

This role will support the delivery of the largest Federal Government Contact Centre.

**Ready to reimagine your career at Optus?**
- Manage and maintain the end-to-end IT change management process in alignment with the ITIL framework. Ensure that all changes are logged, assessed, authorized, implemented, and reviewed.
- Work with development, QA, and operations teams to create release schedules, ensuring releases are planned in a way that minimizes risks and disruption.
- Continuously review and improve change and release management processes to increase efficiency, reduce risks, and align with ITIL best practices.

**It starts with you**
- Demonstrated experience in change and release management, preferably within an ITIL framework.
- Proven experience in managing changes and releases, including experience with coordinating CAB meetings and managing release schedules.
- Experience with ITSM tools (e.g., ServiceNow, Jira) for change and release tracking and management.
- Experience in managing releases in cloud environments Nice CXOne advantageous
- You must be an Australian citizen and be eligible for Federal Government security clearance

**The good stuff **
- 3 days in the office, 2 days remote - with flexible hours to suit
- Inclusive paid parental leave, up to 14 weeks for the primary care giver
- All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'
- Own your own growth by accessing an extensive online and facilitator led learning catalogue - even earn a MBA micro-credential via OptusU (University)
- Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

At Optus, we have an ambitious goal to be Australia's most loved everyday brand. Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

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