After Hours Resourcing Officer

7 days ago

Melbourne, Victoria, Australia Yooralla Full time

**Job no**: 494642
**Work type**: Part - Time (Non T&A)
**Location**: Melbourne CBD
**Categories**: Resourcing
Position Description

**After Hours Resourcing Officer**

**Location**:Melbourne CBD
**Type**:Part Time (25 hours/ fortnight)
**Job reference**:494642
**Applications close**: 10 Jan 2025

**We are Victoria's most established and recognised for purpose disability service provider. We work in partnership with people**with disability**of all ages and needs, as well as carers,**and their support network to deliver a wide range of tailored, flexible and quality services.**

**We offer**
- An attractive remuneration package with excellent salary packaging tax benefits
- Excellent central CBD location
- A rewarding career in a growing service sector
- Supportive team environment
- The opportunity to work alongside and empower people with disability to reach their maximum potential
- Ongoing training, team support and professional development

**About the Role**

The After Hours Resourcing Officer will provide rostering support to a cohort of disability services across Metropolitan Melbourne and Regional Victoria. Centrally located at out Head Office in the Melbourne CBD, you form part of a wider team to ensure that our services and customers are in receipt of the staffing support they require. Key role responsibilities include:

- Maintain clear and effective communication with participants and staff.
- Proactively monitor and adapt to client needs and staff availability, ensuring accurate and timely responses to changes.
- Foster strong relationships with workers and clients to enhance engagement, utilization, and staff retention.
- Identify and address shift vacancies, coordinate redirections, and communicate changes effectively to employees and clients.
- Handle phone calls with a friendly and professional demeanor, providing excellent customer service.

The standard role hours are 5.00pm to 10.00pm and you must be available to work every alternative weekend and occasional on call hours.

**About You**:
We are looking for passionate individuals who are able to build strong, trusted and positive relationships with our team members, support workers and customers and will demonstrate;
- Strong problem-solving skills with the ability to work autonomously.
- Proven ability to multitask effectively and manage competing priorities.
- Exceptional attention to detail and accuracy in all tasks.
- Capability to work both independently and as part of a team.
- Resilience and efficiency in high-pressure environments.
- Excellent organizational skills and time management capabilities.
- Proficiency in using rostering software or similar scheduling systems.

**Sound like you?**:
**Advertised**: 23 Dec 2024 AUS Eastern Daylight Time
**Applications close**: 10 Jan 2025 AUS Eastern Daylight Time

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