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Customer Service Administrator

3 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

CEVA Logistics provides global supply chain solutions to connect people, products, and providers worldwide.
Present in 170 countries with over 110,000 employees across 1,300 sites, we aim to be a Top 5 global 3PL.
We believe our employees are key to our success and are committed to engaging and empowering our diverse, global team to co-create value through our contract logistics and transport solutions.
YOUR ROLE
Join our freight forwarding team in Pemulwuy as a Customer Service Administrator, supporting our customer on-site through various administrative tasks using CEVA and customer systems.
WHAT ARE YOU GOING TO DO?
Coordinate tracking and tracing for all orders
Act as the first point of contact for key stakeholders at the customer's site, fostering strong relationships
Review, complete, and process documents related to orders, shipments, requests, and providers
Assist with developing and maintaining administrative processes and systems
Support the team in resolving issues related to fulfilment, planning, timing, and status
Ensure compliance with applicable laws and regulations
WHAT ARE WE LOOKING FOR?
Our ideal candidate has customer service experience within freight forwarding (ocean import operations a bonus), with skills in:
Microsoft Excel for data manipulation
High-level interpersonal and communication skills
Effective time management and planning
Strong customer service and relationship management orientation
WHAT DO WE HAVE TO OFFER?
Alongside a challenging and rewarding environment and competitive pay, we offer benefits to support your wellbeing and growth:
Personal wellbeing: CEVAwell program, Employee Assistance Program, Volunteer Time Off, Life & Total Permanent Disability Insurance
Work-life balance: flexible, hybrid, and remote work options, additional paid parental leave
Professional development: secondment, internal mobility, study assistance, leadership programs, CMA CGM Learning Academy, early career pathways
Financial wellbeing: exclusive offers, novated leasing, safety workwear reimbursement, referral incentives, recognition, and incentive plans
CEVA Logistics' Diversity Statement
As a global organization, diversity is vital to our success.
We value different experiences and abilities to enhance our knowledge, creativity, and innovation.
We are proud to be an equal employment opportunity employer, welcoming all qualified applicants regardless of background or characteristics.
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