Contractor Area Manager

**RACQ Contractor Area Manager**(**Job Number**:250000YW**)**

**Description**

**Contractor Area Manager**

At RACQ, we're good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

**About the role**

This role is pivotal in managing contractor relationships, providing technical support, and driving business development. You'll be responsible for ensuring compliance, safety, and service excellence across your region, with a focus on remote team management and continuous improvement.

**Key Responsibilities**
- Lead and support a network of 35-40 roadside assistance service providers.
- Provide coaching, technical guidance, and business development advice.
- Ensure compliance with safety standards and operational procedures.
- Manage contractor performance and foster strong business relationships.
- This role requires regular travel to meet prearranged and ad hoc schedule
- Drive change management initiatives and service quality improvements.

**About you**

If you are a skilled leader with a background in automotive services and a passion for building strong partnerships, then we want to hear from you.
- 5-7 years of relevant experience in a similar role.
- Automotive industry knowledge is essential.
- Proven experience managing teams and regions remotely.
- Strong attention to detail and commitment to compliance and safety.
- Excellent communication skills, verbal, written, formal, and informal.
- Effective conflict resolution and coaching abilities.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong analytical and negotiation skills.
- A customer-first mindset and strong time management skills.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We'll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

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**Work Locations**

Brisbane Region