Technology Support Specialist

2 weeks ago

Canberra, ACT, Australia Thomson Geer Full time

Thomson Geer is a leading national commercial law firm with offices in Melbourne, Sydney, Adelaide, Brisbane, Perth and Canberra. The firm has approximately 650 partners and staff nationally, and offers a dynamic, friendly and professional work environment. We are passionate about constantly providing value to our clients - their business success is our priority. This focus on client value is a key reason for our success as well as great people working collaboratively and effectively who want to learn, grow and achieve.

As a major corporate commercial firm we pose an opportunity to work with a strong and established client base, genuine growth trajectories, and a variety of benefits including: flexible working, generous parental leave, flu vaccinations and skin checks annually, study assistance, sophisticated employee assistance program, daily breakfast, corporate discounts, variety of social activities including weekly social drinks, monthly events, EOFY and end of year functions, sporting teams and much more.

We have a collaborative approach to all we do, based fundamentally on openness, transparency, respect and accountability to get the best outcome for our clients and make sure our team are taken care of.

**The role**:
Due to growth, we are currently looking for a full-time Technology Support Specialist to join our Canberra office. The role is nationally responsible for the provision of timely, efficient and effective IT support services to the firm.
**Responsibilities of the role**:

- Assist in maintenance and support all IT infrastructure hardware and software including switches, routers, servers, SAN's, desktops, laptops, MFD's, Cisco phones and mobile devices
- Resolve network scanning and printing issues
- Resolve desktop hardware issues
- Utilise and maintain helpdesk database
- Management and troubleshooting of mobile devices and system remote access
- Setup and trouble shoot audio visual and video conferencing systems
- 2+ years' experience in technology support ideally in a professional services environment
- Demonstrated excellent communication skills
- Solid knowledge of PC hardware and software - Windows desktops, MS Office 2016 Suite, hardware peripherals (printers and laptops)
- Experience in the use of helpdesk ticketing systems
- Highly organised with excellent time management
- Logging and correct handling of all relevant incident/service requests
- Ability to conduct initial investigation and diagnosis of issues
- A willingness to learn and be self-motivated
- Ability to conduct initial investigation and diagnosis of issues
- A strong customer service focus
- Prior experience working within a helpdesk environment
- Flexibility in working hours
- Previous experience working in a technology support role within a commercial law firm will be highly regarded._

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