Customer Engagement Coordinator

5 days ago

Perth, Western Australia Activ Full time

**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.

**If you're looking for an opportunity where you can really make a difference and our values resonate with yours, then come join us**

We offer generous benefits such as:

- Salary-sacrificing options up to $18,550 to increase your take-home pay
- Options for work-life balance
- Training through Activ's RTO
- Various staff benefits from our corporate partners
- Employee assistance and wellbeing program
- An accepting and open environment to work and thrive in while giving back to the community

**About the role**

As a **Customer Engagement Coordinator** with Activ, you will manage a portfolio of new and existing customers, ensuring a positive customer experience and that NDIS funding and appropriate services are secured to deliver on our customers goals.

As part of the Customer Experience team based in Wembley, you will travel weekly to visit families north of the river, maintaining strong relations with our existing customers base and internal stakeholders.

This permanent full-time opportunity is a hybrid position where your time will be split across spending time at a variety of our offices in the metro region and at home.

With a comprehensive induction and onboarding plan, we believe in looking after you. We will ensure that you are well trained and supported which in turn allows you to deliver a quality service to our customers.

**A typical day in the role may look like**
- Meeting with prospective and current customers and their support networks face to face and via video calls
- Providing case management to a portfolio of up to 90 customers
- Designing options, creating opportunities and deciding with our customers
- Promoting Activ's services in a profitable and meaningful way to potential and existing customers
- Ensuring open and regular communication with all stakeholders during the planning process of the customer journey
- Experience in the disability sector with detailed knowledge of NDIS funding and standards
- Experience working with family dynamics and culturally sensitive issues to deliver positive outcomes
- A willingness to learn and share knowledge with the ability to constructively challenge at any level to achieve outcomes
- Previous experience in successfully promoting services to diverse customers
- A valid driver's licence and a willingness to use your private vehicle
- Cert III in Disability or Individual Support, OR willingness to work towards one desirable
- NDIS Worker Screening Check
- Working with Children Check
- National Police Clearance
- First Aid Certificate
- NDIS Worker Orientation Module

**_To deliver the best service for our customers, we strive toward a workforce that reflects the diverse community that we support. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment._

  • Customer Engagement Coordinator

    1 week ago

    Perth, Western Australia Schlumberger Australia Pty Ltd Full time

    **About SLB**:We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...

  • Customer Engagement Coordinator

    1 week ago

    Perth, Western Australia Activ Part time

    **We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.**If you're looking for an opportunity where you can really...

  • Customer Engagement Coordinator

    1 week ago

    Perth, Western Australia Activ Full time

    We are **Activ**. We are **Customer Driven, Listen Loudly, **we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.**If you're looking for an opportunity where you can really make...

  • Engagement Coordinator

    2 weeks ago

    Perth, Western Australia Athomehealth Full time

    Add expected salary to your profile for insights.At Home Care supports adults and children living with disability to be as independent and healthy as possible so they can pursue their goals and live life to the fullest. As a registered NDIS service provider, we offer complex high care, including private in-home care and nursing services, through to social...

  • Engagement Coordinator

    4 days ago

    Perth, Western Australia At Home Care Full time $70,000 - $120,000 per year

    About the CompanyAt Home Care supports adults and children living with disability to be as independent and healthy as possible so they can pursue their goals and live life to the fullest. As a registered NDIS service provider we offer complex high care, including private in-home care and nursing services, through to social support, daily living assistance...

  • Engagement Coordinator

    1 week ago

    Perth, Western Australia Hays Full time

    Exciting opportunity to join a State Government Department as an Engagement Coordinator**Your new company**A State Government Department is looking for an Engagement Coordinator to join their team. This role requires you to work full time hours, on an initial temporary basis.**Your new role**As an experienced an Engagement Coordinator your daily duties will...

  • Customer Engagement Coordinator X 3

    1 week ago

    Perth, Western Australia Activ Full time

    **We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.**If you're looking for an opportunity where you can really...

  • Engagement Coordinator

    1 week ago

    Perth, Western Australia KPMG Australia Full time

    This is a Engagement Coordinator - Corporate Tax role with KPMG Australia based in Perth, WA, AU == KPMG Australia ==Role Seniority - juniorMore about the Engagement Coordinator - Corporate Tax role at KPMG AustraliaJob DescriptionAre you a strong team player who loves delivering exceptional customer service?Do you like the buzz of working as part of an...

  • Engagement Coordinator

    1 week ago

    Perth, Western Australia KPMG Australia Full time

    This is a Engagement Coordinator - Corporate Tax role with KPMG Australia based in Perth, WA, AU == KPMG Australia ==Role Seniority - juniorMore about the Engagement Coordinator - Corporate Tax role at KPMG AustraliaJob DescriptionAre you a strong team player who loves delivering exceptional customer service?Do you like the buzz of working as part of an...

  • Engagement Coordinator

    4 days ago

    Perth, Western Australia KPMG Australia Full time

    This is a Engagement Coordinator - Corporate Tax role with KPMG Australia based in Perth, WA, AU == KPMG Australia ==Role Seniority - juniorMore about the Engagement Coordinator - Corporate Tax role at KPMG AustraliaJob DescriptionAre you a strong team player who loves delivering exceptional customer service?Do you like the buzz of working as part of an...