Customer Engagement Coordinator X 3

**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.

**If you're looking for an opportunity where you can really make a difference and our Values resonate with yours, t**hen come join us**

We offer generous benefits such as:
- Salary-sacrificing options up to $18,550 to increase your take-home pay
- Options for work-life balance
- Training through Activ's RTO
- Various staff benefits from our corporate partners
- Employee assistance and wellbeing program
- An accepting and open environment to work and thrive in while giving back to the community

When successfully appointed, you will receive a ticket into our draw to win a car, holiday or cash valued at $20,000. All staff are eligible to earn additional tickets in this draw by successfully referring others to the Activ team.

As part of the **Sales and Development team** at Activ, the **Customer Engagement Coordinator** is reporting to the **Head of Sales & Development**.

We have three positions available:

- **2x Full-time Monday - Friday 38hrs p/wk**

Location: 1x South Metro 1x South West

**1x Part-time 15hrs p/wk (days of work to be confirmed)**

Location South Metro

To learn more about the team and meet one of Customer Engagement Leads please follow the link:
**A typical day in the role may look like **
- Successfully engage with and sell Activ services and products in a profitable and meaningful way to potential and existing customers
- Coordinate with internal and external stakeholders to case manage customers in the creation and review of customer plans and services to achieve independence goals and secure appropriate funding
- Accurately capture customer information within Activ systems to enable customer set up and claiming
- Through good relationships with planners, negotiate appropriate supports and funding needs for customers
- Promote Activ's accommodation services managing a sales funnel of enquiries, facilitating positive customer experience
- Working with person-centred and culturally sensitive issues to deliver positive outcomes
- Provide support and guidance on relevant service standards and related legislation
- Maintaining timely and precise service agreements reflective of the services purchased to ensure Activ are paid for the services they deliver
- Regularly conducting customer service reviews engaging all relevant stakeholders to assess and recommend future services and support needs
- Develop a thorough understanding of the NDIS regulations, funding and Activ eligibility/ viability requirements to enable quality support and advice to be provided to customers (new and existing)
- Comply with NDIS legislation at all times, upholding Activ's Code of Conduct and adhering to all Policies and Procedures
- Previous experience in the disability sector with detailed knowledge of NDIS funding and practice standards regulations
- Thorough understanding of how Activ's vision and an ability to translate it into contemporary services that support people with disability
- Demonstrated experience in successfully selling services to people living with a disability and their supporters with person-centred principles
- Experience working with family dynamics and culturally sensitive issues to deliver positive outcomes
- Proven understanding of relevant service standards and related legislation
- Certificate III in Individual Support (Disability) is essential.
- Current First Aid Course
- A valid "C" class WA Driver's Licence is required.
- WWCC (Working with Children Check)
- National Police Clearance and/or NDIS worker screening check.
- NDIS Worker Orientation Module

**_To deliver the best service for our customers, we strive toward a workforce that reflects the diverse community that we support. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment._