Customer Experience Specialist

3 days ago

Adelaide, South Australia Discovery Parks Full time

Be part of the growth of a South Australian success story
- Fun, energetic and open culture
- 2 days a week, casual, based in Adelaide CBD

**About Us**

The G'day Group comprises three leading Australian tourism brands in Discovery Parks, G'day Parks and loyalty program G'day Rewards. Employing more than 2,200 people Australia-wide, G'day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we're about authentic Australian holiday experiences and inviting all Aussies to say g'day to more of Australia.

We're on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. Each year, we showcase the true Australia to millions of guests and we are the co-custodians of some of the country's most treasured places; a privilege we don't take lightly. With eyes on domestic and regional tourism like never before, we are building a passionate, adaptable, high-performance team to create holiday memories that put a smile in every g'day.

**The Role**

The Community Experience Specialist will represent G'day Parks and G'day Rewards for the G'day Group. This role is required to provide a high level of customer service to new and existing G'day Rewards members, park network staff and customers.

A key focus of this role is to ensure that new members receive exceptional customer service across face-to-face and digital platforms and assist with the day-to-day management of enquiries to support member and Park acquisition, retention and development activities. Responsibilities include:

- Data entry of customer details and reward forms
- Processing of payments for new membership and renewals, assisting with refunds for booking cancellations
- Provide support and assistance to the Loyalty & Marketing Teams

Skills & Experience
- Exceptional customer service skills and mindset
- Demonstrated strong interpersonal skills including; verbal and written communication, problem solving and personal presentation
- Excellent organisational and time management skills
- Willingness to learn and develop new skills

**Benefits**
- Health and Wellbeing - Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations
- Leave Policies - Parental leave / Volunteer leave / Study leave
- Professional Development - Leadership programs / Support of external training courses / Reimbursement of professional memberships
- Employee Savings - Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G'day Rewards membership / Loyalty recognition benefits

**Our ESG statement**

The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to growing with care through supporting our people, giving back to the communities we operate in, and protecting our environment.

Video

  • Customer Experience Specialist

    2 weeks ago

    Adelaide, South Australia beBeeCustomer Full time $40,000 - $55,000

    Customer Experience SpecialistWe're seeking a skilled Customer Experience Specialist to drive sales and customer satisfaction during the holiday season. This is an excellent opportunity to join our retail team, providing exceptional customer service, maintaining high visual merchandising standards, and driving sales through effective techniques.Please note...

  • Customer Experience Specialist

    3 days ago

    Adelaide, South Australia beBeeCustomerExperience Full time $125,000 - $175,000

    Job Title: Customer Experience SpecialistBecome a Customer Experience Specialist, leveraging your expertise in customer obsession and loyalty strategies to drive business growth.Main Responsibilities:Develop and implement effective solutions to enhance customer satisfaction and retention.Collaborate with cross-functional teams to achieve exceptional customer...

  • Customer Experience Specialist

    3 days ago

    Adelaide, South Australia Agl Full time

    Join to apply for the Customer Experience Specialist role at AGL2 days ago Be among the first 25 applicantsJoin to apply for the Customer Experience Specialist role at AGLTalent Acquisition Partner AGL | HR GeneralistJoin the change.Electrify your futureWe've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential...

  • Customer Experience Specialist

    23 hours ago

    Adelaide, South Australia beBeeCustomer Full time $45,000 - $60,000

    Job Title: Customer Experience SpecialistDeliver exceptional customer experiences in a fast-paced hotel environment.

  • Customer Experience Specialist

    2 weeks ago

    Adelaide, South Australia AGL Full time

    Join to apply for the Customer Experience Specialist role at AGL2 days ago Be among the first 25 applicantsJoin to apply for the Customer Experience Specialist role at AGLTalent Acquisition Partner AGL | HR GeneralistJoin the change. Electrify your futureWe've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential...

  • Customer Experience Specialist

    2 weeks ago

    Adelaide, South Australia AGL Full time

    Join to apply for the Customer Experience Specialist role at AGL2 days ago Be among the first 25 applicantsJoin to apply for the Customer Experience Specialist role at AGLTalent Acquisition Partner AGL | HR GeneralistJoin the change. Electrify your futureWe've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential...

  • Customer Experience Specialist

    2 days ago

    Adelaide, South Australia beBeeCustomer Full time $80,000 - $95,000

    Customer Experience SpecialistWe're looking for a talented individual to join our team as a Customer Experience Specialist. As a key player in our retail banking operations, you will be responsible for delivering exceptional customer experiences through personalized service and tailored solutions.Job Description:In this role, you will work closely with...

  • Customer Experience Specialist

    3 days ago

    Adelaide, South Australia beBeeCustomer Full time $46,200 - $71,400

    Customer Experience SpecialistWe're on a mission to drive meaningful connections. As part of our team, you'll play a key role in delivering extraordinary customer experiences.This opportunity involves delivering exceptional customer service, learning about innovative products and services, and sharing your knowledge with customers in an approachable way....

  • Customer Experience Specialist

    2 weeks ago

    Adelaide, South Australia beBeeCustomerExperience Full time $60,000 - $100,000

    Job Role OverviewWe are seeking a dedicated customer experience specialist to join our team in Wingfield.The successful candidate will be responsible for delivering exceptional customer service through timely and efficient provision of products.Respond to customer enquiries, orders and service needs over phone and email.Handle all administrative aspects of...

  • Customer Experience Specialist

    3 days ago

    Adelaide, South Australia beBeeCustomerService Full time $45,000 - $75,000

    About the Role">We are seeking enthusiastic and dedicated individuals to join our team as Customer Service Specialists.">As a Customer Service Specialist, you will play a vital role in delivering exceptional customer experiences by providing expert advice and support across our range of products and services.">Your key responsibilities will...