Rental Administration

4 days ago

Perth, Western Australia Ipa Personnel Services Full time

The new applicant will provide assistance to our BDM's in all aspects of the rental sales process, this includes;
- Quoting customers.
- Provide information to customers.
- Deal with customer damages and assist with recovering the cost of damages.
- Follow up with customers who require Purchase Order numbers
- Cold calling
- phone
- Dealing with walk-in customers
- Develop relationships and take orders from customers when required.

**Rental Assistant**:
Provide assistance to the Rental Controller in all aspects of this position, this includes;
- Assisting with machine allocation ensuring all customer orders have been fulfilled.
- Liaising closely with our Work Shop checking machine availability and status. Take photos of equipment before it goes out on hire.
- Checking on Daily Hires status.
- Asset management of hire fleet, being accountable for all equipment including the effective management of all sure sub-hired machines.
- Provide backup when required to process rental agreements On/Off Hire.

**General Duties**:

- Maintain an efficient filing system for all customer accounts
- Filing as required
- Dealing with customers direct after hours as required
- Obtain purchase orders as required
- General administration as required i.e. spreadsheets
- Data entry and generate reports as required
- To provide a professional and efficient incoming call service for the Company, i.e. prompt response of incoming calls and the transfer of calls to the relevant staff member
- Maintain a neat and tidy office area. Be neat, presentable and punctual at all times
- Manage Sales, Customer, Hire and Repair enquiries by directing them to the appropriate staff member or by taking a detailed message
- Attend to over the counter enquires and deliveries, incoming and outgoing and forward to the relevant staff member in a timely fashion where required
- Provide assistance for staff with outgoing phone calls when needed

**QUALIFICATIONS/EXPERIENCE**
- Hire industry background would be an advantage, but not essential
- Sales experience will be an advantage
- Shows interest in equipment, not necessarily hire equipment
- Motivated, pro-active, team-oriented, and positive approach
- Demonstrated history of wanting to learn and take on responsibility
- Prepared to offer commitment and dedication and a desire to succeed personally and professionally
- Good problem resolution skills
- Versatile and prepared to be 'hands on' when necessary
- Computer literate with knowledge of Microsoft packages - Familiar with Great Plains will be an advantage
- Good organisation and time management skills. The ability to prioritise tasks and responsibilities, is crucial due to the spontaneous nature of the industry.
- Able to work unsupervised and as part of a team
- Very good interpersonal and communication (written, verbal) skills

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