Client Services Manager

1 week ago

Hobart, Tasmania, Australia Mystate Limited Full time

The Client Services Manager is responsible for the daily operations of the Client Services Team.

As a Client Services Manager you will be responsible for leading and managing a diverse team to meet every client's needs across their investments. Your attitude and passion will ensure you put the client at the forefront of everything you and your team do.

**Specific Accountabilities**
- Lead a team to deliver focused, professional and efficient client service with the ambition to serve our clients and attract new business.
- Demonstrate and Model - superior client service skills, compliance and product knowledge with both internal and external clients.
- Perform various sales and service tasks
- Operate within the FSRA compliance and regulatory framework
- Ensure the Client Services Team meets operational, compliance and security standards

**Key Skills**
- Demonstrated experience in people leadership and coaching
- Demonstrated experience in retail or financial sales with a strong customer service focus
- Knowledge of Managed Investment products and how these relate to client groups
- FSR Tier 2 accreditation - General and Insurance

**About us**

Oh hi We're MyState. You might know us as Tasmania's local bank, but our group also includes TPT Wealth. Now employing over 350 people and offering products and services all around Australia, MyState Limited is growing really quickly, both in and outside of Tassie. It's a really exciting time to join our team.

We're determined to do things in way they've never been done before, and make a real difference in the lives of our customers. We know we're better when we're in this together and only win when our people, customers and community win too.

Our strategy is bold and brave, and we're growing really quickly. That means lots of failing, learning, and trying again. It takes energy and courage to chase the better every day. Does that sound like you? Could you be the next person we're looking for?

We're small enough to care (and really mean it), but big enough to make an impact. The human way to bank, and the human place to work.

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