Client Service Director

7 days ago

Hobart, Tasmania, Australia beBeeLeadership Full time $68,000 - $71,000
About the Opportunity

Our organization is seeking a skilled client service leader to lead our team in a specific location. The role is a 6-month contract, part-time (48-64 hours per fortnight), working a range of shifts across weekdays/nights and weekends.

  • Manage a team of approximately 20 enthusiastic and passionate client care representatives, to ensure they enjoy and are equipped to excel in their roles.
  • Ensure exceptional service for our clients and their pets.
  • Collaborate with others to develop and implement training programs.
  • Manage rostering processes.
  • Oversee decision making, complaints management and problem-solving for client and team related matters.
  • Lead human resource management, with support from a HR team, to perform functions such as recruitment, performance management, training, team engagement and wellbeing.
  • Participate in leadership discussions to develop and implement strategies.
Responsibilities and Requirements

You will lead our team to success, motivate in times of crisis, and guide your team members with positivity and assurance. To be successful in this role, you must have:

  • Experience in managing a client-facing team.
  • Problem solving experience.
  • Ability to create a memorable, warm and professional atmosphere for clients.
  • High standard of personal presentation and communication.
  • Thrives in fast-paced environment and stays calm under pressure
  • Warm personality that loves engaging and building positive relationships with people and animals
  • Confident and comfortable with systems and procedures
  • Strong time management and organisation skills
  • Multi-tasking ability
  • Reliable transport due to the nature of shift work
  • Flexibility to work mornings, weekends & public holidays as required

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