Front Desk Receptionist

2 weeks ago

Melbourne, Victoria, Australia Brighton Leisure Management Pty Ltd Full time

Quest Brighton on the bay is looking for experienced Receptionists / GSA s to continue excellent guest satisfaction in rewarded property.

Great work life balance and learning and growth opportunity in the hospitality business.

Key Responsibilities:
**1.** **Front Office Reception services**
- Check in guests according to procedures.
- Organise guest departures and process according to procedures.
- Respond to incoming calls in a timely and professional manner.
- Operate the PABX telephone system for internal and external calls.
- Assist guests with luggage in accordance with OH&S policies and procedures.
- Coordinate meeting room facilities and/or conference facilities.
- Maintain the cleanliness and presentation of the reception desk and area to Quest standards.
- Organize displays for promotional purposes as required.

**2.** **Customer service**
- Role model excellent customer service at all times and behave in a manner which reflects the Quest Way.
- Welcome and farewell guests personally, including using their name.
- Provide information to guests about facilities in the local area.
- Handle customer complaints or requests in a friendly and timely manner.

**3.** **Promote the business**
- Develop a comprehensive knowledge of all aspects of the property, including financial and sales targets, room rates, apartment and property features and Quest services,
- Develop and update knowledge of relevant businesses, attractions, services, facilities and events in the local area.
- Actively promote the property and the Quest Group.
- Provide prospective guests with tours and detailed information on Quest services and facilities as required.
- Develop a sound knowledge of the Quest Group and associated products and services and take every opportunity to promote them.

**4.** **Sell reservations**
- Gather information about the client according to sales procedures.
- Match client needs to the product and close the sale.
- Record all enquiries in the Quest Reservation Form and file in the Property Enquiry Follow-Up Folder.
- Conduct guest interaction in accordance with Hot Leads Form and follow up or forward contact details to the properties Business Development Executive.

**5.** **Receive and process reservations**
- Receive, record and process accommodation reservations according to the requirements of the RMS system.
- Forward Daily Reservation Activity Report according to the Quest procedure.

**Experience Required;**
- Customer service
- Telephone / Communication
- Sales / Organizational
- Task management
- Interpersonal / Negotiation
- IT skills in MS Word, Excel and Outlook

Knowledge of phone and property management systems

**Personal attributes**
- An energetic approach to work
- A polished telephone manner
- Confidence with customer service
- A friendly and approachable demeanor
- Maturity
- A solution focused approach to problem solving
- High standards of personal presentation

Passion for the hospitality / travel / tourism industry

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

**Salary**: $23.00 - $24.00 per hour

Schedule:

- 8 hour shift

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Brighton, VIC: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Front desk: 5 years (required)

Licence/Certification:

- Australian driver's licence (preferred)

Work Location: In person

  • Front Desk Receptionist

    6 days ago

    Melbourne, Victoria, Australia beBeeReception Full time $44,000 - $52,000

    Front Desk Receptionist RoleWe are seeking a highly skilled and experienced front desk receptionist to join our team. This is a permanent, full-time opportunity with day shifts available.This is an exciting chance to work with a new team and be part of a friendly group. As a front desk receptionist, you will provide exceptional customer service and support...

  • Front Desk Medical Receptionist

    5 days ago

    Melbourne, Victoria, Australia Orthosport Victoria Full time

    The Role- Front Reception- Friendly and Supportive Work EnvironmentWe are seeking an additional Receptionist on a full time basis to work in our main rooms at Epworth Richmond.As Receptionist to a group of 13 orthopaedic surgeons and reporting to the Practice Manager, you will be working closely with another Receptionist at our front desk/switchboard and be...

  • Front Desk Receptionist or Reservations Agent

    7 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $45,000 - $65,000

    **Front Desk Receptionist or Reservations Agent Wanted**We are seeking a highly skilled and experienced Front Desk Receptionist or Reservations Agent to join our team. As the first point of contact for guests, you will be responsible for providing exceptional customer service, handling check-ins and check-outs, and ensuring a seamless guest...

  • Front Desk Ambassador

    1 week ago

    Melbourne, Victoria, Australia beBeeHospitality Full time $31 - $43

    Job Title: Front Office Receptionist Summer PositionJob DescriptionWe are seeking a highly skilled and experienced Front Office Receptionist to join our team for a temporary casual contract of 4 months. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences from arrival to departure.The ideal candidate will...

  • Front Desk Professional

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $46,124 - $56,991

    ReceptionistThe receptionist is a pivotal role in delivering exceptional customer service to guests, managing front desk duties, and maintaining a well-organized workspace.Key Responsibilities:Provide top-notch customer service to guestsManage front desk duties efficientlyMaintain a clean and organized workspaceRequirements:Excellent communication and...

  • Front Desk Receptionist

    1 week ago

    Melbourne, Victoria, Australia Jt Consulting Engineers Full time

    **The role on offer**We currently have a part-time position available for an exceptional Front Desk Receptionist who will represent JT Consulting Engineers in a professional and enthusiastic manner.**Roles and Responsibility**- Telephone - answer & distribute calls- Stationery - maintain stock levels - order & receive- Presentation - Maintain reception area...

  • Front Desk Coordinator

    1 week ago

    Melbourne, Victoria, Australia beBeeReceptionist Full time $60,000 - $80,000

    Job SummaryThis is an opportunity to work in a prestigious architecture studio as a Receptionist. As a key member of the team, you will play a vital role in creating a positive and cohesive environment for clients.You will be responsible for general administration and secretarial duties, including greeting and welcoming clients, building rapport, and...

  • Front Desk Receptionist/Office Assistant

    6 days ago

    Melbourne, Victoria, Australia Ics Education & Migration Full time

    **Receptionist - ICS International (Melbourne Office)****Location**: Melbourne CBD**Employment Type**: Full-Time or Part-TimeICS International is seeking a confident and creative **Receptionist** to join our Melbourne team. This role is ideal for someone who enjoys working in a fast-paced multicultural environment and is comfortable handling both front desk...

  • Front Desk Associate

    6 days ago

    Melbourne, Victoria, Australia beBeeReception Full time $32,000 - $45,000

    Job OpportunityA Hotel Receptionist provides exceptional customer service to guests in a comfortable and convenient environment.This casual role is located in Attwood, just minutes from Melbourne Airport.Key responsibilities include managing front desk operations, handling guest inquiries, and providing warm hospitality to ensure a welcoming stay.

  • Front Desk Receptionist

    1 week ago

    Melbourne, Victoria, Australia T'Er Sun Bathrooms And Kitchens Full time

    About the businessThe CompanyWe are the professional manufacturer of standard & custom kitchens; bathroom vanity, also supply premier quartz stones; ceramic toilet suite; ceramic basin; shower and etc. We run a rapidly growing, expanding business that rewards and values our staff. We look to employ our staff for the long term and provide opportunities for...