Helpdesk Team Lead

6 days ago

Perth, Western Australia beBeeLeadership Full time $80,000 - $100,000

Leadership Opportunity for Customer Service Professional

We are seeking an experienced customer service professional to join our Helpdesk team as a Team Leader. The successful candidate will have experience in a contact centre/helpdesk environment and possess exceptional leadership skills.

About the Role

  • Coach, mentor and support the Helpdesk Team to deliver outstanding customer experiences across the Health Services community.
  • Drive a high performing and engaged team culture to achieve required service delivery commitments (Key Performance Indicators).
  • Be a key liaison for stakeholders and coordinate initial responses to critical incidents.

Key Responsibilities

  • Personal integrity and ethical behaviour.
  • Customer service leadership experience within a Helpdesk or Contact Centre environment.
  • Proven coaching, developing and empowering staff to achieve business outcomes.
  • Well-developed problem solving and analytical skills.
  • Ability and confidence to make decisions and direct others under pressure.
  • Excellent communication and interpersonal skills.
  • Understanding of continuous improvement processes.

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