Field Service Supervisor

5 days ago

Perth, Western Australia Westrac Full time

**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

Reporting to the **Area Manager **the **Field Service Supervisor** is responsible for providing the complete customer care experience regarding WesTrac's service, repair and general service provision queries in relation to the allocated area of service/equipment.

As the point of contact between the customer and the technician, the Supervisor is responsible for the effective and efficient coordination of all matters relating to the customer - including the sourcing of labour to meet demand, scope, scheduling, pricing and invoicing of the work required, whilst ensuring that the customer's repair and service requirements are achieved with agreed timeframe and budget.

Paramount to the functionality of this position is requirement to ensure that the customer needs are investigated thoroughly, and the solutions offered that add value to both the customer and WesTrac, thereby ensuring customer relationship longevity. In addition, the **Field Service Supervisor** is responsible for providing supervision, leadership and work order direction to a team of technicians within the designated area of work to ensure safety and quality of work is of the highest standard. Leadership training will be provided.

**Location**: Perth

**Roster**:5 Days 2 Off 10hrs

**To be successful the following is required**:

- Australian recognised Heavy-Duty Trade Certificate with a post trade experience in a field service environment
- Extensive diagnostic and fault-finding skills
- Previous experience within a leadership capacity
- Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
- Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
- Demonstrated mechanical aptitude with the ability to absorb technical information quickly
- Strive to assist the Customer to achieve machine availability and reliability KPI's
- Previous mechanical experience working on Caterpillar products

**What we offer**:

- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Family-friendly, Perth-based rostered work - Stay home every night
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

**If you are interested in taking your career to the next level with WesTrac click the 'Apply' button today**
- WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality_

**Job#** 884800

  • Field Supervisor

    7 days ago

    Perth, Western Australia Service Stream Full time

    Primary LocationPerth - WAJob Description SummaryService Stream's Fixed Communications division are currently seeking a Field Supervisor to join our Unify Services team.About the RoleThe Field Supervisor will be responsible for supporting the Field Services Manager in the day to day operations activities and contractor management functions within the NBN...

  • Field Supervisor

    7 days ago

    Perth, Western Australia Service Stream Full time

    Primary LocationWelshpool, WAJob Description SummaryAn exciting opportunity has arisen for a Field Supervisor to join ServiceStream in PerthAbout the RoleService Stream's Fixed Communications division are currently seeking a Field Supervisor to join our Unify Services team. You will be responsible for support the Field Services Manager in the day to day...

  • Field Supervisor

    7 days ago

    Perth, Western Australia Service Stream Full time

    Primary LocationWelshpool, WAJob Description SummaryAn exciting opportunity has arisen for a Field Supervisor - Remediation to join ServiceStream in our Welshpool officeAbout the RoleService Stream's Fixed Communications division are currently seeking a Field Supervisor to join our Unify Services team. Reporting directly to the Field Services Manager, you...

  • Field Service Supervisor

    6 days ago

    Perth, Western Australia Westrac Full time

    **WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...

  • Field Supervisor

    6 days ago

    Perth, Western Australia Manitou Group Full time

    Job Id: 41845- Job Family: Production- Location: Perth, AU, WA 6155- Employment Type: Permanent**JOIN THE UP MOVEMENT****We invite you to join our team as****FIELD SERVICE SUPERVISOR****Joining Liftrite Hire & Sales means forging your career path as part of an international group offering real opportunities to make an impact through your...

  • Field Service Supervisor

    3 weeks ago

    Perth, Western Australia Sandvik Full time

    Sandvik Mining Field Service Supervisor – Kenwick, WA(8/6 roster)The role Reporting to the Field Service Manager, the key focus of the Field Service Supervisor role is to manage people and processes to achieve a competitive, profitable field service result for Sandvik, ensuring the best customer service in the industry.This position is responsible for...

  • Field Service Supervisor

    3 days ago

    Perth, Western Australia Manitou Group Full time

    Job Id: 43452- Job Family: Production- Location: Perth, AU, WA 6155- Employment Type: Permanent**Position Overview****The Field Service Supervisor is a key position responsible (but not limited) for ensuring the highest level of end customer Satisfaction through supervising and overseeing the day to day activities of the field service team whilst always...

  • Field Service Supervisor

    7 days ago

    Perth, Western Australia Westrac Full time

    Posted Date: 24 Jan 2025- Location: Perth Precinct, WA, AU**The Power Generation department are currently seeking an experienced supervisor with demonstrated leadership and knowledge of the industry to drive success here at WesTrac.**The Field Service Supervisor - Power Generation is responsible for leading a team of Field Service Electrical Technicians to...

  • Field Service Supervisor

    1 week ago

    Perth, Western Australia Sandvik Full time $90,000 - $120,000 per year

    Sandvik MiningField Service Supervisor – Kenwick, WA(8/6 roster)The roleReporting to the Field Service Manager, the key focus of the Field Service Supervisor role is to manage people and processes to achieve a competitive, profitable field service result for Sandvik, ensuring the best customer service in the industry.This position is responsible for...

  • Field Service Supervisor

    2 weeks ago

    Perth, Western Australia Sandvik Full time

    Sandvik MiningField Service Supervisor – Kenwick, WA(8/6 roster)The roleReporting to the Field Service Manager, the key focus of the Field Service Supervisor role is to manage people and processes to achieve a competitive, profitable field service result for Sandvik, ensuring the best customer service in the industry.This position is responsible for...