Field Supervisor

Job Id: 41845- Job Family: Production- Location: Perth, AU, WA 6155- Employment Type: Permanent**JOIN THE UP MOVEMENT**

**We invite you to join our team as**

**FIELD SERVICE SUPERVISOR**

**Joining Liftrite Hire & Sales means forging your career path as part of an international group offering real opportunities to make an impact through your contributions.**

**ABOUT OUR COMPANY & CULTURE**:
**LiftRite Hire & Sales **is Perth's leading distributor of forklifts, materials handling and industrial equipment to the construction, mining and agriculture sectors.**

**Our major shareholder is Manitou Group, a world leader in rough-terrain handling, invents, produces, distributes and services material for construction, agriculture and industries. We design, manufacture, distribute, and service products and solutions for the material handling, access equipment and compact earth moving activities that work smarter, faster, safer and cost efficiently. Through its iconic brands - Manitou, Gehl and Mustang by Manitou - and its network of 1,500 dealers worldwide, the group offers the best solutions by creating optimum value for its customers. With its headquarters in France, the group recorded a revenue of 1.9 billion euros across 140 countries in 2018, and it employs 4 400 people who are all committed to satisfying customers.**

**We are passionate about our products and people. We are a company that thrives on employee engagement and is driven to achieve excellence. We are proud of delivering results through accountability, collaboration, integrity and teamwork**. We are Manitou.

**Convinced that work is a source of self-fulfillment, we look after the well-being of our teams by improving their work environment on a daily basis with a proactive Health and Safety Culture, open communication, recognition and developing our talent.**

**General Accountability**:
**Within the Service Team, the Field Service Supervisor will be accountable for the quality and on-time delivery of all field service activities regarding on-site services, maintenance and repairs to customer and LiftRite equipment, and to manage customer relationships and customer complaints.**

**Supervision**
- **Supervisor and oversee the daily operations of the field service team.**
- **Maintain a productive field service team including scheduling, team performance, quality of service, employee safety & development, fleet, inventory and addressing / documenting performance or behaviour issues**
- **Assist Service Technicians with fault finding and providing general backup support**
- **Ensure prompt and accurate completion of paperwork by Service Technicians i.e. timesheets, job sheets, etc.**
- **Liaise with Service Clerks where required**

**Training**
- **Review and evaluate performance of Service Technicians and determine the need for additional training i.e. on-the -job and /or formal training**

**Travel**
- **Organising travel for Service Technicians when required**
- **In consultation with Workshop Supervisor and Workshop Leading Hand(s), organise travel to mine site(s) for handover etc.**

**Customer**
- **In consultation with the Service Manager, liaise with customers in regards to Service Contracts**
- **Liaise with customers in regards to repair schedules, issues and complaints**
- **In consultation with the Workshop Supervisor prepare customer quotes**
- **Carry out customer site visits after Service Technician has been to seek feedback on performance/service quality and monitor customer satisfaction with job, etc.**

**Warranty**
- **Setting up warranty claims in manufacturer's warranty systems**
- **Liaise with manufacturer's representatives on warranty issues.**

**Field Service Fleet**
- **Ensure the Field Service fleet is maintained**

**Inventory**
- **Carry out stock & tool checks / stock takes of van stock on a regular basis**

**Safety**
- **Carry out monthly Tool Box meetings in consultation with the Service Manager, Workshop Supervisor and Workshop Leading hand(s)**
- **Carry out safety training with Service Technicians in conjunction with Service Manager, Workshop Supervisor and Leading hand (s)**
- **Carry out customer site visits whilst Service Technician is there to monitor safety performance,**
- **Work in a safe manner and comply with the requirements of the current Occupational Health and Safety legislation**
- **Maintain good housekeeping**

**Policies & Procedures**
- **In conjunction with the Service Manager, set up, implement and manage procedures for the Field Service section.**
- **Ensure compliance to company policies and procedures.**
- **Document / report on non-conformance of procedures. Initiate action to rectify non-conformance and recommend solutions to non-conformance.**

**Quality**
- **Identify areas of improvement in provision of Field Service activities and implementing solutions in conjunction with Workshop Supervisor and Service Manager**

**After Hours Call Out**
- **On a shared basis, receive, alloc