Guest Service Agent

1 week ago

Gold Coast, Queensland, Australia Quest Robina Full time

**Looking to dive head first into one of the busiest Pet-Friendly Hotels on the Coast, where creating positive guest experiences is our number one goal?**

**Are you as excited about our furry friends as much as their faithful masters?**

**Are you looking to learn or refine your customer service art-form?**

**Hands up if interested**

Quest Robina is brand new to the Gold Coast in the stadium precinct of Robina featuring 104 apartment hotel rooms with dedicated pet-friendly apartments and services.

Be part of a diverse & high-energy hotel team whom work together to provide exceptional experiences for our guests.
Quest Robina has exciting opportunities available for hungry and driven individuals to join its dedicated Front Office Team, as either a Part Timer or Casual.
There will be significant opportunity for those seeking to plant themselves into a team-based environment with opportunities for cross-training and succession into leadership positions if the drive is seen.

This role requires flexibility to work a rotating roster which contains various shifts between 7AM to 11PM. A driver's license is highly desirable alongside your RSA.
Being a lover of pets also helps. We call on you, animal lovers

**The Role**

Involves all aspects of Front Office, including providing professional yet friendly and personalised customer service experiences for our guests Responding to accommodation enquiries and taking part in the reservation process whilst understanding the unique requirements each traveller needs. Ensuring the smooth running of the reception desk in support of your colleagues. Assisting the Events Coordinator with events and driving our valued guests in our courtesy shuttle van, connecting our guests to fantastic dining options and partners at Robina Town Centre.
No day is the same that is for sure, and you will become an adapt all-rounder.

Will demonstrate a true passion for customer service whom strives to provide positive experience for all our guests. Strong skills in promoting and selling accommodation with a keen understanding of providing our customers with the answers they need.
Excellent communication, interpersonal and time management skills, a keen eye for detail, high standards of personal presentation, a team player with a kind heart towards animals.

**The Opportunity**

The role presents a great opportunity to work within a vibrant new property under the banner of the highly successful and established Quest brand.

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends' rates for leisure accommodation with Quest nationally, onsite parking, team incentives, complimentary access to Anytime Fitness Robina for team members, and opportunities for internal movements to leadership roles if the interest is shown.
Monthly team events and social club outings for the entire team to enjoy.

**Job Types**: Part-time, Casual

**Salary**: $21.42 - $35.27 per hour

**Benefits**:

- Employee discount
- Gym membership

Schedule:

- Flexible hours

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

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