Clinical Care Manager

**Description**:
**Clinical Care Manager**
**Right at Home Ballina | Full-Time | Ballina, NSW**

**Right at Home Australia** is a national leader in quality in-home care services. Our mission is simple yet powerful: _to improve the quality of life for those we serve_ by delivering the _Right Care, Right at Home_. We proudly support seniors, people living with disability (including NDIS participants), and those with complex health needs to remain safe, independent, and comfortable in their own homes. Our dedicated team is available to clients 24/7.
- Let's start talking about living._

**About the Role**

We're seeking a passionate and experienced **Clinical Care Manager** to lead our growing team in the Northern Rivers. Reporting directly to the General Manager, and working closely with a collaborative leadership team, you'll oversee the clinical care of our valued clients and guide a team of Care Coordinators and Community Nurses.

This is a fantastic opportunity for a Registered Nurse ready to step into a senior leadership role or for an established Clinical Manager looking for long-term stability in a people-first, locally owned business that values excellence and care.

**Key Responsibilities**
- Lead the care team to deliver high-quality, person-centred care aligned with Aged Care and NDIS Quality Standards.
- Oversee clinical governance, including care plans, assessments, incident reporting, and audits.
- Provide mentorship and coaching to clinical and coordination staff, fostering a culture of continuous improvement.
- Collaborate with Directors, General Manager, and Client Services Managers to achieve strategic goals.
- Maintain compliance and uphold the highest clinical standards in all aspects of care delivery.
- Champion our mission by supporting clients to live independently and pursue the things they love.

**About You**

You're a confident, compassionate leader who:

- Holds current AHPRA registration as a Registered Nurse (no restrictions).
- Has at least 3 years of leadership experience in a Clinical Lead/Manager role.
- Brings strong clinical knowledge, particularly in complex care, medication management, catheterisation, diabetes management, and compliance with Aged Care/NDIS frameworks.
- Excels in mentoring and motivating teams, with a proven track record of meeting performance and care quality KPIs.
- Is proactive and solutions-focused, with strong decision-making and interpersonal skills.
- Communicates with warmth and professionalism, building strong relationships with clients, families, staff, and stakeholders.
- Thrives in fast-paced environments and values collaboration, authenticity, and accountability.
- Has experience in community health, in-home care, or disability support (highly regarded).
- Demonstrates strong digital literacy and is confident with technology and documentation.

**Why Join Right at Home?**
- Exciting full-time opportunity.
- Competitive salary based on experience.
- Supportive and dynamic team culture that celebrates wins and encourages personal growth.
- Staff recognition and employee reward programs - including birthday leave
- Ongoing professional development and training.
- Company vehicle for use in the field.

**Essential Requirements**
- AHPRA Registration as a Registered Nurse (with no restrictions)
- Current First Aid & CPR certification
- QLD Driver's Licence (unrestricted)
- National Police Check (Aged Care/Vulnerable People Sector)
- NDIS Worker Screening Check (Yellow Card)
- Completion of NDIS Worker Orientation Module
- Full working rights in Australia

Applications are reviewed on a rolling basis - don't wait for the closing date to express your interest.

If you're passionate about improving lives through exceptional in-home care and meet the criteria above, we'd love to hear from you.