Care Team Leader

**Date**:26 May 2025

**Location**: Toodyay, WA, AU, 6566

**Company**:Silver Chain Group Limited
- Short Description

**Care Team Leader**
- Fantastic leadership opportunity
- Optional salary packaged vehicle for the role
- Northam based, but open to other locations

The opportunity
- We have an exciting opportunity for a Care Team Leader to join our team on a permanent, full time basis. Working Monday to Friday either 7am - 3pm or 8am - 4pm, this role reports directly to the Community Manager and will see you support and mentor a small team of direct care staff to provide quality care to our Package and CHSP clients across Avon coastal area. Travel will be required a couple of times per week across said client base. This role is Northam based, but we are open to discussing other base locations.
We require you to have good knowledge of our funding streams across Packages and CHSP.
This role requires travel within the community and will either avail of our salary packaged vehicle option OR be reimbursed for KM's on your own reliable vehicle, to be determined based on the location of the role.
- Key Responsibilities
- Lead and manage employees to ensure best practice is followed and compliant with required policies and procedures.
- Manage and document employee performance issues.
- Lead and promote safe work culture to reduce safety incidents and loss time injury.
- Maintain inclusive and effective communication with the team to ensure employees are aware of pertinent information
- Ensure new employees have been provided with adequate knowledge of their role and responsibilities
- Manage and authorise weekly/fortnightly timesheets
- Respond to employee and client queries to ensure consistent and effective outcomes for the service delivery
- Allocate suitable resources and implement support plans to ensure quality care is delivered
- Document, report and action hazards and incidents to ensure safe work procedures are followed
- Ensure the integrity of client documents and reports are correct, maintained and delivered
- About you
- An understanding of health care within a community environment.
- Demonstrated experience in leading a team to achieve outcomes.
- Well-developed communication and interpersonal skills to develop effective relationships, promote services and resolve client/staff issues.
- Decision making and problem-solving skills to innovatively manage the provision of service delivery.
- A demonstrated empathetic and flexible approach to manage the sensitivities of client and employee issues.
- Time management and organisational skills to effectively plan and prioritise work tasks.
- Knowledge of service provision, allocation and compliance with contractual obligations.
- Knowledge of manual handling principles with the ability to train others.
- A Certificate III in Community Support Services is desirable OR minimum two years industry experience and a willingness to obtain Cert 3.
- Benefits
- Professional Development supported & Study Leave supported
- Internal referral rewards - refer a friend or family member receive a $250 e-voucher
- $0.99c per/km's used for using your own car for business use
- 4 weeks annual leave and the opportunity to purchase extra leave
- Comprehensive orientation programme
- Devices and consumables provided to assist you in delivering care (including laptop and smart phone)
- Subsidised gym membership - $15 per week to access hundreds of different fitness venues
- Health insurance programmes - 12% discount with HBF
- Mental health support - up to 3 free sessions with a degree-qualified psychologist per year
- How to apply
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**About Silverchain Group**

With a proud history Silverchain is the leading provider of high-quality health and aged care in the homes and communities of more than 105,000 Australians every year. Where careers and community connect: our greatest strength is our people. As an employer of choice we provide expert care for your career with ongoing resources, support, training and opportunities for career development. Driven by our values of integrity, respect, trust and compassion, we aspire to create a better home care system for all Australians.