Associate Technical Analyst

6 days ago

Melbourne, Victoria, Australia Varicent Full time

Varicent is the industry leader in developing Sales Performance Management (SPM) software, enabling businesses worldwide to Plan, Operate and Pay effectively to drive sales performance and growth.

A named Leader in the Gartner Magic Quadrant for Sales Performance Management seven times in a row, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte's Fast 50 in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an independent global business serving mid-size and enterprise clients with our full suite of solutions to assist in smarter territory and quota planning, efficient lead to revenue operations, and the fastest and most flexible way to pay sellers accurately and on-time. We are looking for talented, driven people that can make an impact across our organization.

As an
- Technical Analysts are at the center of our after sales value proposition to our clients and you will lead conversations and coordinate activities with experts and leaders across departments and divisions in Varicent.

**What you will do**:

- Resolve technical problems in all areas of assigned products by troubleshooting incidents, collecting detailed problem description, traces and log files, and then replication of the issue.
- Regularly communicate the progress of your investigation with the client while ensuring all related records are properly updated in our CRM system.
- Cross collaboration with developers and peers will become part of your daily routines.
- Sharing best practices for the utilization and deployment of Varicent products is elementary to your customer communication and you will help customers maximize their product's business value.
- Meet support KPI targets and SLAs

**What you will bring**:

- Fluency in English
- Fluency in Japanese is an asset
- Minimum 1 years experience in a technical client facing role
- General software troubleshooting skills (broad experience in logical problem-solving)
- Familiar with client server architecture
- Ability to communicate clearly (both verbally and in written form) technical instructions to people with limited experience

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