Service Delivery Manager

1 week ago

Melbourne, Victoria, Australia Pro Av Solutions Full time

Pro AV Solutions is Australia's most experienced, respected, and awarded Audio-Visual Integration company, recognised as an industry leader for over 30 years with offices nationwide. We design, integrate, support, and maintain high-quality Audio-Visual systems and solutions across the Corporate, Government, Education, Health, Venue, and Defence sectors. As the country's leading workplace technology integration organisation, we foster an environment where our people feel inspired, fulfilled, and safe.

**About the Role**:As our Service Delivery Manager, you will be the driving force behind the seamless delivery of AV services to our valued clients. You'll lead a skilled team of technicians and engineers, manage service contracts, and ensure every client interaction reflects our commitment to innovation and excellence.

**Key Responsibilities**:

- Act as the primary point of contact for service delivery across key client accounts.
- Oversee AV service operations including installations, maintenance, and support.
- Lead and mentor a team of service professionals to deliver outstanding results.
- Monitor SLAs, KPIs, and implement continuous improvement initiatives.
- Collaborate with project teams to ensure smooth transitions from delivery to support.

**What You'll Bring**:

- Proven experience in service delivery or operations management (AV or IT industry preferred).
- Strong understanding of AV technologies (e.g., video conferencing, digital signage, control systems).
- Excellent communication, leadership, and client relationship skills.
- Ability to manage multiple priorities in a fast-paced environment.
- ITIL certification and AV industry certifications (CTS, Crestron, Extron) are highly regarded.

**Why Join Pro AV Solutions?**
- Work with Australia's most trusted AV integrator.
- Be part of a collaborative, innovative, and supportive team culture.
- Access to ongoing training and professional development.
- Competitive salary and benefits package.

Applicants must have the right to work in Australia and a current Australian driver's licence. An immediate start awaits the successful applicant.

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