Product Specialist

**About us**

**Since 1992, Device Technologies has been dedicated to improving patients' lives through leading edge technology and services,**supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.

Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.

**The opportunity**

An exciting opportunity for a Full-time Product Specialist has recently become available within our Gastroenterology division at Device Technologies.

The role involves continuing the significant sales development of our Gastroenterology business.

**Ky Responsibilities**:

- Achieve sales targets and deliver KPI's.
- Manage specified sales territories, consistently develop and grow the territory through engagement with existing and new customers
- This is a customer facing role and it is expected that at least 80% of time will be spent in the field.
- Manage key accounts and target customers.
- Understand customers objectives, buying criteria and decision-making processes to form long-standing mutually beneficial partnerships.
- Attend to customer enquiries and needs.
- Develop sales strategies and tactics in conjunction with the National Sales Manager, ensuring alignment to the approved marketing plan, as well as implementation of these strategies and tactics.
- Submit monthly sales reports inclusive of sales forecasting and market intelligence including competitor information by the due date.
- Maintain accurate customer account records and customer database including customer targeting within Sales Force.
- Provide product information, demonstrations and training to customers.
- Manage product trials
- Enhance case management abilities via ongoing development of procedural and product knowledge, i.e. continuous self-learning.
- Following each procedure attended, ensure debrief with Gastroenterologists'/Surgeons/ NUMs in order to:

- Establish likes/dislikes regarding product/procedure.
- Reaffirm their preference for DT products.
- Obtain additional business.
- Set (or re-set) their expectations regarding ongoing DT personnel case attendance.
- Manage Consignment stock.
- Specifically, focus on building meaningful business relationships with 'new' customers, given their higher potential for conversion to DT products.
- Be available (and suitably organised, i.e. carry appropriate samples etc.) to discuss business growth opportunities with customers whenever the opportunity arises.
- Accurately document all valid issues (e.g. product, procedural etc.) in Sales Force, and pass on information, in a timely fashion, to National Sales Manager.
- Monitor Hospital consignment stock levels, and expiry dates and act upon re ordering opportunities, comply with all stock keeping requirements per policy.
- Develop/execute Hospital set-up deals.
- Ensure all customers are equipped with product collateral as required.
- Ensure all sustainable business growth opportunities are followed-up in a timely manner:

- Chase-up outstanding PO's as required (with a particular focus on end of month)
- Complete all administrative tasks by the due date.
- Attend exhibitions, conferences and seminars as directed.
- Additional duties, sales-related activities & travel as required from time to time

**About you...**

At Device Technologies, we succeed through our commitment to five key values:
**Delivering Innovation -** We constantly seek new ideas, technologies, and approaches to meet evolving customer needs and market demands. Through our innovation we continually adapt and transform for our people, our customers and our future success.

**Seeking Collaboration -** By embracing collaboration we tap into diverse perspectives, skills, and resources to drive innovation, solve complex problems, and achieve common goals.

**Taking Ownership -** We embrace accountability and initiative. It fosters trust, collaboration, and empowers our people to drive success through proactive responsibility.

**Practising Good Business -** We strive to embody integrity, responsibility, and sustainability. It involves ethical conduct, transparency, and a commitment to social and environmental stewardship.

**Championing the Customer -** By placing customers at the heart of decision-making and operations, we enhance experiences, foster loyalty, and collectively strive to improve patient outcomes.
- We are looking for an energetic person with a strong customer and clinical focus who is able to develop an