Customer Service Associate

2 days ago

Melbourne, Victoria, Australia Franklin Street Iga Full time

**Franklin Street IGA Plus Liquor **is a Brand new family owned business that is part of Australia's largest independently owned supermarket group. You will be given the flexibility to tailor the store service and product offerings to meet the specific needs of our customers within the local area.

This is a great opportunity to join our team and be part of our continuing success and new challenges.

Within this role you will be responsible for supporting the management team in maximizing the overall financial performance of the store.

Your operational experience and staff development skills will allow you to motivate your team to deliver consistently high standards of customer service

**Key responsibilities**:

- Experience in IGA or any supermarket is a must
- Keep updated on product knowledge
- Serve customers in a friendly manner
- Maintain a high level of accuracy in point of sale operation and cash handling
- Maintain high level of cleanliness of all register and supermarket areas.
- Provide a high level of customer satisfaction.
- Provide a customer service beyond customer expectations eg. Up selling, product knowledge and information.
- Know the product range in detail and deliver fast knowledgeable service that lifts the average spend per customer and achieves fast stock turnover.
- Awareness of all stock levels and movement within the store including regular spot checks through register reporting.
- Resolving customer complaints to the customer's satisfaction within your level of authority and seeking advice where required from management.
- Adhere to standards in relation to personal grooming and uniform presentation.

**The successful applicant will have**:

- Strong customer service skills
- Cash handling experience
- Smile and have a positive attitude
- Proactive and able to work unsupervised
- Well groomed at all times
- Sound understanding of retail sales and ability to gain product knowledge quickly
- Good oral English communication skills
- Self-motivated and enthusiastic personality
- Good personal presentation
- Reliability & Trustworthiness
- Previous Retail experience is desirable
- Ability to liaise with both staff and management
- A flair for merchandising
- Commitment to occupational health and safety standards
- Display a passion for the grocery retail industry
- Express a positive "can do" attitude
- Problem solve
- Applicants must be 18 years of age or over and possess a current Responsible Service of Alcohol Certificate

**Job Types**: Full-time, Part-time

Pay: $21.38 - $26.00 per hour

Expected hours: 20 - 50 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Afternoon shift
- Evening shift
- Morning shift
- Rotating roster
- Shift work
- Weekend availability

Supplementary Pay:

- Commission
- Performance bonus

**Experience**:

- Retail sales: 1 year (required)
- Food safety: 1 year (required)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 24/11/2024
Expected Start Date: 01/12/2024

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