Service Availability Manager

Overview
Join to apply for theService Availability Managerrole atnbn Australia.
A bit about your role
TheService Availability Manageris accountable for managing and continuously improving IT services delivered by SEO IT, ensuring they meet stakeholder expectations across business units, service delivery partners, and access seekers.
The role supports infrastructure and security, drives operational excellence, and ensures partner satisfaction through effective service governance, stakeholder engagement, and performance monitoring.
Responsibilities
Oversee service quality; manage incidents and defects; support project delivery.
Advocate for partner experience; maintain governance processes; produce performance reports.
Collaborate with internal and external stakeholders to align IT solutions with business priorities and ensure successful service outcomes.
A bit about you
The role requires extensive years of experience in IT management, partner engagement, and stakeholder leadership, with a strong background in alternate delivery approaches and vendor coordination.
It demands deep knowledge of ITIL, infrastructure technologies, and nbn's software development practices.
Strong communication, business analysis, and strategic advisory skills are essential.
Advanced problem-solving, emotional intelligence, and a service-focused mindset.
Ability to drive process improvements, manage risks, and align technical delivery with business goals.
Life at nbN
To be part of nbn is to be part of something bigger.
Our pioneering spirit drives us forward every day.
Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere.
We're continuing to create Australia's network—a network made for more.
Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.
We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.
That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars.
We are recognised as a WORK180 Endorsed Employer for Women.
We champion equal opportunities for all employees.
If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please contact or call the Recruitment Accessibility Enquiry Line at .
This line is dedicated to accessibility-related enquiries for recruitment, and only such enquiries will be answered.
For other matters, please visit our Contact Us page on our website.
Where to from here?
We encourage you to apply even if you feel that you do not meet all the above qualifications.
No one ever meets 100% of the requirements.
We look forward to your application
Please apply by following the links and sending in your resume only.
We do not require a cover letter or any selection criteria to be addressed.
Please note that this is a permanent opportunity and applications for this role will close at midnight 15th September 2025.
To be eligible for this role, you must have full working rights in Australia.
Job details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Telecommunications
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