Availability and Continuity Manager
2 weeks ago
About the Agency
As the steward for digitally enabling Australia's health system, the Agency plays a key role in coordinating national engagement, delivery, and adoption of digital health to facilitate person-centred, connected healthcare. Our responsibilities span national digital health services and systems, including My Health Record, Electronic Prescriptions, and the MyHealth App.
About the Role
The Availability and Continuity manager is a crucial role in the Technology Operations Branch and is accountable for the Service Integration and Management (SIAM) practice of Availability and IT Continuity management for Agency's products and systems including My Health Record and API Gateway.
The Availability and Continuity Manager will be the process owner with responsibility for developing and managing all policies, processes and procedures for Availability and IT Continuity management.
• Experienced in reporting, analysing and performance managing Availability and Continuity. Including experience in reviewing information in conjunction with Service Level Agreements to identify, manage and resolve issues.
• Your previous roles include the investigation of breaches of Availability targets and leading improvement initiatives.
• You will plan, undertake and report on Disaster Recovery and Continuity exercises. Identify and lead improvement initiatives.
• You will provide advice and guidance on the planning, design and improvement of system and service availability.
• Works with other process owners to ensure there is an integrated approach to design and implementation of capacity management, availability management and IT service continuity management.
What You'll Bring
• IT Service Operations v4 (e.g. ITIL v4) is essential.
• Graduate Degree in Information Technology and/or Business (desirable).
• 5 – 7 years relevant experience in IT Infrastructure Availability / Continuity or Incident Management.
• Experience in Azure, Dynatrace and AWS. (desirable)
• Process Design (especially Lean and Kanban)
• Service Integration and Management (SIAM) (desirable)
Eligibility
• Ability to obtain and maintain national police check.
• Australian Citizenship is a condition of eligibility.
• Ability to obtain and maintain a baseline security clearance with the ability to obtain and maintain a higher clearance if required by the Agency.
Our Benefits
• 2026 salary increases, annual performance reviews and superannuation employer contribution of 15.4%.
• Salary packaging (also known as salary sacrifice) is available.
• Our Wellbeing Sessions & Employee Assistance Program will give you the best opportunity to balance work and life
• Work From Home & Attractive Flexible Working Arrangements
• Collaborative workspaces with new technology available within central locations.
• Generous leave opportunities including Parental (primary & secondary), compassionate, Aboriginal & Torres Strait Islander Leave, Cultural, Emergency Response, Defence.
• (EL1&2 ONLY) TOIL: in lieu of reasonable hours worked is offered also to EL staff
Additional Information
The position maybe filled in Brisbane, Sydney or Canberra. To apply, submit your resume and a cover letter.
Please contact the recruitment team at with queries relating to the application process. For all queries relating to the responsibilities of the position, please contact Omar Razi at
Order of Merit: Applicants rated as suitable will be placed in a merit pool that may be used to fill similar ongoing or non-ongoing positions throughout the Agency for up to 18 months.
Closing Date: 14 September 2025, 11:00pm
Salary: This role offers between $120,486 - $137,417 plus 15.4% superannuation depending on skills and experience.
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