Mac Counter Manager

**ABOUT US**

The world of Lotte Duty Free is like no other, and at its core is a team passionate about showcasing the world's most exclusive luxury beauty, fragrance and cosmetic brands. Our stores provide our customers with an exclusive shopping experience that cannot be found anywhere else. In this opportunity, we are looking for a **MAC Counter Manager **with an expert knowledge of the MAC product range and utilise this to maximise sales and GP$ through effective management of the sales team members, reporting to our Beauty Category Manager.

Lotte is set to rapidly expand, and now is the time to join our Marketing team and work in one of the world's most unique and exciting retailer environments. We hold the title of the world's second largest duty free retailer, operating 20 duty free stores, across 11 international airports, in seven international locations, including Australia, USA, Japan, Korea, New Zealand, Thailand and Vietnam.

This is an amazing opportunity to join a growing global retailer with strong values and a commitment to its team, and offers you the chance to make a genuine contribution to the Lotte success story
- **YOU WILL BE RESPONSIBLE FOR**
- Understand the sales trends and forecasts and maintain a strong focus on the business in terms of creating opportunity, maximising sales potential and ensuring team members are delivering the best possible service to our customers.
- Coach, motivate team members to provide excellence in customer service and are focused on maximising our sales potential. Do not tolerate poor performance. Also to develop a effective succession planning for the team
- Provide clear communication and consistent, constructive feedback on a daily/weekly basis to all team members as to their sales (and pre-order) targets as well as the results. Reinforce the selling skills and customer's service programmes to ensure effective follow through.
- Motivate and maintain the selling intensity on the floor with team members by being hands on and leading by example.
- Ensure the MAC counter is sufficiently staffed at all times to maximise our sales opportunities.
- To work with the Team on maintaining the housekeeping standards, visual merchandising and stock level as per guidelines on a daily basis.
- Ensure all customer service and follow-up service requirements including, customer complaints, refunds, credits and repairs are handled to the customer's satisfaction in a most urgent and timely manner.
- To ensure timely and effective execution of products launches and promotions.
- To provide constructive feedback to the Buying and Marketing Teams on competitors activities (duty free and retail), customers trends and/or requests.
- Be aware of, and adhere to, Airport security emergency and health and safety procedures.
- Participate in staff meetings and training sessions on product knowledge and operational procedures as required

**YOUR KEY ACCOUNTABILITIES WILL BE**:

- Ensure the efficient running of the daily operations of the store, including achieving a world-class standard of customer service excellence
- To control and manage the level of business operation expenses as per set targets and business needs.
- Coaching the Team in sales techniques to maximise profits within the store
- Increasing sales and maintaining control over, margin and stock.
- Dealing with any problems on the floor effectively and efficiently.
- Timely and effective execution of product launches and promotions and the feedback as well.
- Know and understand the products across all categories identifying top and bottom lines (slow moving stocks)
- Ensure full compliance to customs regulations and store operation guideline.
- Identify and assist with the rectifying of any behavioural, disciplinary, or possible security issues in an urgent and timely manner, consulting with appropriate specialists within Lotte.
- Maintain a very high standard of store presentation, product presentation and stock management as per set guidelines on daily basis.
- Meet the required standards for dress and appearance in accordance with Lotte Duty Free Policy.
- Work as an effective and efficient team member.
- Act as a role model to all staff.
- Be aware of, and adhere to, Airport security emergency and health and safety procedures.
- Fully participate in staff meetings and training sessions

**WHO ARE WE LOOKING FOR?**
- A minimum of 3 years' experience in working with cosmetics
- Experience of managing a team and providing training and coaching as well as performance management
- Demonstrable ability to manage various competing priorities and the ability to assess and resolve complex problems
- A sense of urgency and the ability to translate this into effective organisational practices and time management
- Very high level of attention to detail
- Well-developed interpersonal and communication (written and verbal) skills sufficient to influence, persuade and negotiate at all levels within and outside t