Team Manager Property Claims

**Team Manager Property Claims**
**(**
**Job Number**:
**230000QY**
**)**

**Description**

**About the role**

We're searching for a Team Manager to join our crew in the Property Claims (Natural Hazards) division at RACQ Insurance. Your role, under the guidance of the Operations Manager, will be to ensure our claims team consistently delivers timely and high-quality outcomes. You'll take charge of the day-to-day operations, making sure claims are handled efficiently, maintaining quality, and providing our members with an exceptional experience. You'll also ensure that claims are processed in line with our policy guidelines, delegated authorities, company procedures, and industry regulations. Your contribution to the success of the Claims Team will be invaluable, and your actions will reflect our RACQ values. Your key duties will include:

- Lead, coach and mentor a Claims Management team, ensuring the attainment of performance indicators and objectives, while effectively managing the team during periods of organisational change.
- Effectively manage staff performance and behaviours in line with RACQ group policy to achieve business objectives.
- Promote effective communication between internal staff and external stakeholders.
- Devise, encourage, and implement initiatives and strategies to improve work practices.
- Oversee customer feedback and escalations and provide team members with feedback and coaching.

**About you**

We are seeking a skilled leader to oversee our team, which consists of varying amounts of experience. As the team manager, you will be able to identify and utilise the strengths of each team member, fostering their development and growth to deliver exceptional outcomes for our members. Your ability to embrace and leverage the diverse competencies of the team will be crucial in driving success and achieving the best results. Ideally you will have:

- At least 2-5 years relevant experience across leading a large team
- Insurance industry experience is desired but other industries will certainly be considered
- Strong leadership skills, including extensive experience within performance management, a high level of proven ability to motivate staff to achieve personal and business objectives
- Demonstrated experience in identifying, creating, developing and maintaining effective relationships
- Member-focused mindset, high empathy and service delivery are a must
- Excellent organisational and time management skills.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We'll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
- Invest in your development with in-house development programs and online courses.

**Ready to apply? You've got this.**

**RACQ is a 'Circle Back Initiative' employer** - we commit to respond to every applicant.

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**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113