Customer Service Representative, Townsville

6 days ago

Brisbane, Queensland, Australia Allianz Partners Full time

**Role Purpose**:
Join our dynamic team as a Customer Service Representative, where you'll play a vital role in delivering exceptional service to members, clients, and associates. You'll also contribute to innovative health insurance projects across your respective state.

**Key Responsibilities**:

- Provide accessible and timely support to customers during peak periods.
- Train and brief clients on products and services.
- Handle client queries and maintain regular contact with client staff.
- Manage relationships with direct billing medical providers and monitor collateral supplies.
- Address and report client and provider feedback or complaints.
- Organize and coordinate orientation activities to engage students and clients.
- Strengthen partnerships through activities aligned with preferred provider agreements.
- Collaborate with student bodies and associates to promote products and address concerns.
- Assist in identifying local sales channels and deliver product presentations.
- Maintain expert knowledge of all health insurance products and services.
- Accurately complete and submit weekly and monthly reports on campus activities and CSR logs.
- Monitor competitor activities and provide insights for continuous improvement.

**What You'll Bring**:

- A passion for customer service - helping customers in times of need
- Be self-motivated and autonomous, with a collaborative mindset.
- Analytical thinking to address customer needs effectively.
- Strong relationship-building skills; multilingual skills are a plus.
- A confident, mature, and professional demeanour.

**Shift location -** James Cook University, Townsville, QLD.

**Shift**:Monday & Wednesday: 9:30am-10am Admin & 10am - 4pm on Campus service, 6 hours per week with 30 min unpaid lunch break (12 paid hours per week).

**What We Offer**:
We value our employees and support their personal and professional development. With access to extensive learning programs and global career opportunities, you'll be empowered to take charge of your growth. Our Work Well initiatives promote health and wellbeing, offering flexibility and work-life balance tailored to your needs

65237 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Partners | Part-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Join us. Let's care for tomorrow.

**Job Level**:

- Entry Level

**Location**:

- Brisbane, QLD, AU, 4000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Partners

**Employing Entity**:

- AWP Australia Pty Ltd

**Job Type**:

- Part-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 65237

**Position Cluster**:

- Non-Executive

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