Customer Service Representative Townsville

1 week ago

Brisbane, Queensland, Australia Commonwealth Bank Full time
This is a Customer Service Representative Townsville role with Commonwealth Bank based in QLD, AU
== Commonwealth Bank ==

Role Seniority - junior

More about the Customer Service Representative Townsville role at Commonwealth Bank

Please note:

  • 12month contract opportunity

  • Part time 36hrs Monday to Friday 8:45 - 4:45pm*

Do work that matters 

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.  

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.   

See yourself in our team 

As a Customer Service Representative in our Townsville Branch you'll be: 

  • Responding to customers transactional banking needs, delivering a seamless customer experience 

    • Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX  

      • Completing financial health checks to assess customers' needs, identify any changes or needs for specific products or services 

        • Assisting with Cash/ATM procedures 

          • Educating and demonstrating of our in-branch technology and digital banking options for customers  

            • Adhering to the Bank's processes and procedures, including accurately reconciling transactions, reviewing customers' financial positions & championing our strong risk culture 

We're interested in hearing from people who have: 

  • A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position 

    • A genuine interest in improving the financial wellbeing and lives of our customers  

      • The ability to ask the right questions, respond to customers' needs and refer them to the relevant team members in order to better serve their needs  

        • Excellent communication skills & willingness to contribute to a collaborative culture  

          • Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions  

With us, you'll help customers make the right financial decisions and achieve their dreams.  

If this role sounds like the perfect fit then we'd love to hear from you. Apply today 

'Aboriginal &/or Torres Strait Islander people encouraged to apply' 

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 29/06/2025

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Commonwealth Bank team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities
  • Responding to customer needs
  • Processing transactions
  • Completing financial health checks
Key Strengths
  • Customer service passion
  • Communication skills
  • Problem-solving ability
  • Financial wellbeing interest
  • Retail environment adaptability
  • Technology proficiency
Why Commonwealth Bank is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Commonwealth Bank not with Hatch.

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