Equipment Staging Technician

**Employment Type **:Permanent

**Closing Date **:9 Dec 2024 11:59pm

**Job Title **:Equipment Staging Technician - Kemps Creek, NSW

**Job Summary**

**Job Description**:
**Who We Are**
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

**Focus of the role**

As an **Equipment Staging Technician **, you will actively participate in a team environment to optimise the experience for our customers, by identifying and driving proactive improvements and assisting with enhancing processes to streamline production and delivery of our technology products and services.

**Wh **at we can offer**:

- **Everything from head to toe. **From the tools, and equipment through to the full uniform, we provide it all.
- **Pay for performance. **We recognise outstanding contributions through our competitive incentive programs.
- **8-hour shifts, Mon-Fri. **Overtime when required.
- **Parental Leave. **A gender-equal policy for all parent/s so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
- **Industry recognised training & unlimited learning. **Take part in industry recognised training courses and level up your skills with access to 17,000 on-demand learning programs.
- **Extra **perks **. **Receive 30% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.
- **Plus **so much more
Global Business Services - Field Services provides truly expert installation, maintenance, and repair services for Telstra's network infrastructure and customer equipment. We ensure seamless connectivity and optimal performance.

The role is accountable for:

- Working on and simplex commissioning ICT equipment to customers specifications which primarily involves the staging of mobility devices both android and Apple, however, could include routers, switches, wireless technology and video conferencing equipment.
- Managing workload within the customers services management tool to meet SLA's - Working individually or with other teams to resolve incidents within SLA's - Working individually or with other teams to deliver service requests that meet the customers' requirements within SLA's
- Updating documentation during changes to maintain accuracy of the ICT environment - Maintain and report the security of the ICT environment
- Ensure our stakeholder engagements are actioned within reasonable time constraints - Ensuring customer equipment is accurately recorded, monitored, securely stored, and recorded in the inventory management softw are

**About You**
- Living within the area of **16 Emporium Avenue, Kemps Creek, NSW**
- Possess a high-level customer service skill, with good negotiation, facilitation skills and a high level of communication skills, both written and verbal.
- Highly organised, possessing strong problem-solving skills and the ability to prioritise to ensure delivery of critically important tasks in a timely manner.
- Proven ability to work autonomously and to work under tight timeframes and deadlines to deliver required outcomes.
- When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. _
- We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process._