Staging Technicians

3 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time
Permanent engagementSouthern Sydney suburbsImmediate Start

About the company :

Green Light is one of Australia's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure, and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia, and Europe.

About the role :

Green Light is seeking a Staging Technician to join our consulting team. The ideal candidate will have excellent communication skills and a passion for assisting clients with their IT-related queries.

The Staging Technician should be self-motivated, eager to learn, and possess strong interpersonal skills to maintain high levels of customer service onsite. Experience working independently at customer sites is required.

The primary responsibilities include providing repair and support to end users and installing hardware. Training will be provided.

Responsibilities :

  • Support desktop infrastructure and services, including hardware, OS, and software.
  • Investigate, diagnose, and escalate faults to the appropriate group using the escalation matrix, including all technical data.
  • Maintain physical infrastructure such as desktops, telephony, printers, and video conferencing equipment.
  • Build and strengthen relationships with network escalation groups to facilitate effective fault resolution.
  • Assist with customer device and application configuration.
  • Work with customers and employees to identify problems and recommend solutions.

Requirements :

  • Experience in IT Service Desk, field technician, or engineering roles.
  • Strong analytical, problem-solving, and organizational skills.
  • Ability to troubleshoot and develop creative solutions.
  • Excellent communication, customer service, and interpersonal skills.
  • Understanding of technical concepts and ability to work in a dynamic, high-volume environment.

How to Apply :

Click APPLY or contact John – Senior Resource Manager at for a confidential discussion with Green Light Worldwide.

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