Service Solutions Transitions Manager

**12-month Fixed term contract**:

- **Award winning industry Fund**:

- **Hybrid working as standard**

Join a highly collaborative and focused team in a significant growth period.**About Us**

As one of Australia's largest profit-to member superannuation funds, our mission is to help our members achieve their personal best retirement outcomes. Rest supports over 129,000 contributing employers, around 1.9 million members and has more than $67 billion of funds under management.
- At Rest we believe small actions can make a big difference, everything we do is underpinned by our values; The Rest Effect.
- We want our People to thrive and develop in our growing environment, who encourage open and diverse thinking, collaboration, innovation and high performance whilst having our Members at the forefront of everything we do.**About the Job**
- SME consists of creating and implementing transition plans and ensuring relevant transition solutions for Rest Member and Employer processes, products, and services.
- The role includes leading, driving and collaboration with other Rest stakeholders (internal and key suppliers) to ensure appropriate due diligence, implementation and training is completed as required.
- The team is critical to support the servicing of Rest members and employers (including both digital service and administration functions) while supporting all channels i.e. paper/e-communications phone, face to face servicing, LiveChat, Virtual Agent, Rest Mobile App, Social servicing and any new service channels introduced.**Key Responsibilities Include**:
Work with other Employer teams, Service Solutions Teams, Product and Operations Teams, internal Rest teams and major partners to:
- Lead and support our implementation of our member and employer Transitions model.
- Establish a robust framework for onboarding of new employers and members.
- Provide relevant and timely reporting
- Develop relationships with onboarded employers to establish trust and confidence in the transitions process and Rest as a brand.
- Develop relationships with key stakeholders internally with Rest and partners, that facilitates better understanding of issues and opportunities. Using this understanding to ideate and improve services.
- Escalate and control service failures to the Head of Operations and First Line Risk Manager as incidents arise.
- Strong analytical and problem-solving skills to conduct research into developments in the superannuation industry to provide information to support to key stakeholders, members, and other parties as required.

**About You**:

- Strong experience in corporate superannuation preferably in a Transitions or Employer onboarding role.
- Experience in reviewing and improving processes, analysing and interpreting data in order to problem solve, identify, predict trends and use this knowledge to design improved outcomes for our members & employers.
- Ability to work with a range of internal and external stakeholders and manage to agree timelines.
- Previous experience in managing internal and external stakeholders and relationship management skill sets.
- RG146 or other insurance or superannuation certification preferred

**Benefits**

Our benefits have been designed so you can tailor your experience with us, we value you and your hard work, offering inclusive wellbeing and reward benefits.- Personal and professional development opportunities
- Hybrid working - Work to suit your lifestyle
- Purchase leave scheme and gender neutral 16 weeks paid parental leave
- Super Contribution Continuation for 12 Months of parental leave
- Meeting free breaks (Rest stops)
- Income Protection Insurance
- Rest Effect Excellence awards (Values Award)

And many moreIf you share our Values, want to help make a difference for our members and be part of a leading fund with a- Rest is committed to creating a flexible hybrid work environment that values diversity, equity and inclusion. _
- As an organisation, we are committed to building and maintaining a diverse and inclusive culture where people feel welcome and inspired to do their best, regardless of any characteristic they may have._
- We actively seek a wide range of diverse employees, as we value individual differences in gender, ethnicity, orientation, age, background, geographical/rural/remote location, disrupted work history due to career or other breaks and abilities, because of the value and cognitive diversity they bring to our workplace and are passionate about having diversity of thought._
- For a confidential discussion about the role and any reasonable physical adjustments and/or flexible workstation requirements or would like to hear more on our Diversity and Inclusion practices please contact us _here.
- Please note only people with the right to work in Australia will be considered.