Responsible Gaming Analyst

Responsible Gaming Analyst - Portuguese SpeakingMelbourne, AustraliaResponsible Gaming Analyst : Protect Players, Shape the Future of Gaming
What's in it for you?
If you're looking for a role where you can combine your passion for gaming with meaningful work, this is your chance to make an impact.
As a Responsible Gaming Analyst, you'll gain valuable experience in a fast-growing industry while developing expertise in player protection and compliance.
You'll be part of a supportive and collaborative team that values your insights and offers opportunities for professional growth.
This role allows you to work with data, enhance your analytical skills, and contribute to creating a safer and more enjoyable gaming experience for players.Your Role with Us :In this role, you'll analyse player data to detect signs of risky behaviour and ensure that the right measures are in place to support responsible gaming.
You'll monitor key player activity, review cases, and escalate concerns when necessary, ensuring that customers receive the appropriate guidance and assistance.
Working closely with internal teams, you'll help implement responsible gaming procedures and ensure compliance with industry regulations.
Your ability to interpret data and spot trends will be key in maintaining a fair and transparent gaming environment.
Staying informed about responsible gaming trends, particularly in Portuguese-speaking players, will also be an important part of your work.Please Note : We believe in the value of in-person collaboration
This is a full-time, on-site role at our Melbourne CBD office, where you'll work closely with our dynamic team to drive innovation and growth.Who are we?
At Easygo we proudly stand as the parent company to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming.Stake is the world's leading crypto casino, and leads the industry with a seamless online casino and sportsbook experience.
Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide.
All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games.Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.Headquartered in the beautiful city of Melbourne, our growth has been remarkable.
From humble beginnings to a thriving workforce of over 600+, we've expanded not only in numbers but in ambition.
There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.Click play, on your career today
What you will do :Conducting risk reviews in identifying problem gambling markers of harmConducting high risk telephonic calls to customers experiencing effects of gambling harmsEscalations pertaining to responsible gambling from relevant stakeholdersWork together with AML & Account Management teams ensuring due diligence is carried outOperating in an environment that requires 24 / 7 coverage (shift work will be required)Translations : Conducting responsible gambling translations on an ad hoc basisWhat you will bring :Fluency in English and Portuguese, both verbally and in writing6+ months of experience in compliance, risk analysis, or responsible gamingBonus points if you also have :Sports & Gambling knowledge advantageousCryptocurrency knowledge would be advantageousProficient with Google Suite (Drive, Spreadsheets, Docs), Slack, JiraSome of the perks of working for us :Two full-time Baristas who will make you coffee, tea and fresh juicesDaily catered breakfastMassage Wednesdays - we get professionals to do this
Team budgets for lunches and activities to celebrate achievementsFun office environment with pool tables, table tennis and all your favourite gaming consolesEAP access for you and your familyLearning & Development platform with over 9,000 coursesHelp yourself drinks fridges and snack shelvesWe believe that the unique contributions of everyone at Easygo are the driver of our success.
To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.Create a Job AlertInterested in building your career at Easygo Gaming?
Get future opportunities sent straight to your email.Apply for this jobFirst NameLast NameEmailPhoneResume / CVEnter manuallyAccepted file types : pdf, doc, docx, txt, rtfEnter manuallyAccepted file types : pdf, doc, docx, txt, rtfAre you currently based in Australia?
Select...Could you kindly let us know what your current visa status / work rights are?
This will help us better understand your eligibility for this roleAre you fluent in English and Portuguese, both verbally and in writing?
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