Sales Support Specialist

1 week ago

Perth, Western Australia Vocus Full time

Flexible, supportive & collaborative team
- Hybrid Working - 2 days in the office, 3 days WFH
- Do it. Own it. Love it

Our business is crazy about customers. We use disruptive thinking every day to deliver incredible experiences to our customers and teams. We empower our people to
**Do it. Own it. Love it**. and that's why they choose to work for us. Here, it's never just a job - we care about what we do and the impact we have, and that's what connects us.

As our new Sales Support Specialist, you will be joining a national Sales Support team that aims to reduce the order to bill time for the Enterprise & Govt sales team, improve the customer experience of order management and onboarding and seeks to improve the sales outcomes for Vocus. Other responsibilities but not limited to, are:
**Responsibilities**:

- Build highly effective working relationships and rapport with the Enterprise and Government Sales Team
- Sales process checks and validations to support commercial close
- Accurate and efficient capture and detailing of assigned orders; order entry and processing as required; submission to delivery teams
- Triage order submission failures and on-hold orders requiring action on behalf of the sales team and manage to completion.
- Monitoring of orders through delivery phase and to correct first bill
- Perform customer onboarding process eg. including welcome communications, customer portal setup and enablement.

**Skills**:

- At least 3-5 years in similar role - experience in the Telecommunications industry preferred
- Exposure to working in Enterprise customer orders
- High proficiency in Enterprise grade CRMs (Salesforce an advantage) and order entry systems
- High attention to detail and organisational skills
- Excellent written and verbal communication skills
- High technical aptitude to understand complex ICT products

**Vocus Vibes & Perks**
- Diverse team with supportive culture
- Comprehensive ongoing training, support & development provided
- Hybrid working arrangements
- Leave offerings - anniversary leave, ability to purchase additional leave & paid superannuation contributions for parental leave
- Study assistance - programs to excel your leading and development
- Health & wellbeing - support and initiatives

LI-VOC

LI- Hybrid

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