Case Manager Supervisor

7 days ago

Sydney, New South Wales, Australia The Orchard Talent Full time

Founded in 2011, our client was established to serve the elderly and vulnerable individuals within the Chinese community. After years of significant and sustained growth, they have expanded their operations to serve the broader Asian and Southeast Asian communities through in-home Aged Care and community assistance services.

Reporting to the Operations Manager, the Case Management Supervisor will enhance the quality of client management, maximizes satisfaction, and promotes cost effectiveness by delivering services to the ACQS. The role will be accountable for assigned clients and is expected to assess, plan, implement, monitor and evaluate actions required to meet the client's health and human services needs.

This role will hold key accountabilities around the following:

- Supervising a team of Case Managers and ensuring they provide high-quality care to clients.
- Developing and implementing policies and procedures for case management services.
- Ensuring appropriate documentation and record-keeping practices.
- Building and maintaining relationships with clients, families, referral sources, and other healthcare providers.
- Participating in the hiring, training, and performance evaluation of case management staff.
- Build positive and trusting long-term relationships with clients, customers, allied health professionals, and care workers.
- Work collaboratively with the operations team to support clients with their specific needs and goals, contributing to the vision of fostering independence, wellbeing, and peace of mind.
- Ensure best clinical case management practices are used to align care plans with client needs and deliver effective services within those parameters.

To succeed as the Case Management Supervisor, it is expected that you will present with the following qualifications, skills and experience:

- 2-3 years' experience leadership role within the Aged Care sector;
- Fluent speaker of Cantonese and/or Mandarin
- Demonstrated experience in a community/nursing role;
- Experience in care management and the Aged Care Quality Standards (ACQS).
- Relevant qualifications in Care with Community experience e.g. Certificate 4 in Aged Care and/or Home and Community Services, Care management or Nursing;

**Benefits**:

- Option of 2 days in the office, 3 days from home
- Excellent work/life balance
- Central Sydney office location
- Close to public transport
- Digital-based working

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