It Service Desk Support Analyst

4 days ago

Melbourne, Victoria, Australia Terra Firma Full time

Terra Firma is a leading Australian owned and operated business and technology consulting company. With approximately 150 consultants working on site in Melbourne and Sydney we have some of Australia's leading organisations as clients across multiple industries including Government (state, local and federal), Telecommunications and IT, Banking and Financial Services, Not For Profit and Utilities and Energy.

Terra Firma has an exciting opportunity available for an experienced IT Service Desk Support Analyst to continue contributing to our ongoing support to ours and our clients' business.

You will partner and coach our internal stakeholders and teams to understand and provide technical support. This includes onboarding and offboarding staff, managing our IT assets and providing technical support around our day-to-day business needs. You are competent at providing first, second and third level support by understanding, analysing and resolving support-related requests and incidents. Your role is to improve the end users' day to day life in relation to the organisations technical services.

**Your role will include**:
Running IT induction for new starters and offboarding for staff finishing with the organisation

Performing troubleshooting through diagnostic techniques and pertinent questions

Determining the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Identify, prioritise and suggest possible improvements on procedures

About You

We're looking to leverage your highly developed interpersonal and communication skills and your ability to foster and maintain effective relationships.

As a successful IT Service Desk Support Analyst, you will have a passion for IT and enjoy problem solving. You may have similar experience in a previous role and demonstrate:
Knowledge and ability to troubleshoot cloud technologies including Microsoft 365 (Sharepoint, Teams, Outlook, Word, Power Point)

Prior experience with desktop support

Experience with loading and building Desktops, laptops

Prior experience with Salesforce (desirable)

**In addition you are**:
A team player, enjoy working with people and are able to work in the office 2-3 days a week

An excellent communicator and have interpersonal skills to effectively communicate to a non-technical audience

A fast learner, solutions focused and have the enthusiasm to respond to queries in a timely manner

Confident, have a strong work ethic and self-motivated

Detail orientated and have the ability to work to deadlines

Able to grow with the organisation and have the desire to learn

We are a certified Great Place to Work with 88% of our staff saying that TF is a Great Place to Work (October 2021).

//
//

  • Senior Service Desk Analyst

    7 days ago

    Melbourne, Victoria, Australia Brennan IT Full time $90,000 - $120,000 per year

    Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our True Performance System – a way of...

  • Service Desk Analyst L1

    5 days ago

    Melbourne, Victoria, Australia Brennan It Full time

    **Brennan IT**We are a national company with a reputation for delivering technical excellence and high quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for past 10 years in a row.**Benefits of working at Brennan IT**:- An awesome team of people to work with- Flexible working arrangements-...

  • Service Desk Analyst

    7 days ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $80,000 per year

    We have new opportunities available to join us at Service Stream as aService Desk Analyst.This is a great platform for someone looking to grow their career in an expanding ASX-listed leader in its field. These will initially be offered as a12-month contract,with the potential to become permanent.Roles are available at our modern Melbourne Head Office...

  • Service Desk Analyst

    6 days ago

    Melbourne, Victoria, Australia GRANITE CONSULTING Full time $104,000 - $130,878 per year

    **Our construction client is looking for Service Desk Analyst, Melbourne based, short term engagement. Position Title: Service Desk AnalystLocation: Dockland, near CBD, (4 days per week office)Contract:** 1-Month Contract About the Role We are seeking a motivated Service Desk Analyst to join our construction client on a short-term contract. This role will...

  • Service Desk Analyst

    7 days ago

    Melbourne, Victoria, Australia Brennan IT Full time $60,000 - $80,000 per year

    Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It's a claim backed by our True Performance System – a way...

  • Service Desk Analyst

    7 days ago

    Melbourne, Victoria, Australia Service Stream Limited Full time $60,000 - $80,000 per year

    We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX-listed leader in its field. These will initially be offered as a 12-month contract, with the potential to become permanent.Roles are available at our modern Melbourne Head Office...

  • Aps4 Service Desk Analyst

    4 days ago

    Melbourne, Victoria, Australia Comcare Full time

    Overview of the TeamThe Technology and Information Management (TAIM) team maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.Overview of the RoleThe Service Desk Analyst will work closely with the Service Desk Team...

  • Service Desk Analyst L1

    3 days ago

    Melbourne, Victoria, Australia Brennan It Full time

    **Why work for Brennan?**At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because...

  • Service Desk Analyst

    3 days ago

    Melbourne, Victoria, Australia Centorrino Technologies Full time

    Join Centorrino Technologies: Innovate, Grow, and Thrive with UsAt Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations.We've been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68.And we're...

  • Service Desk Analyst

    3 days ago

    Melbourne, Victoria, Australia Centorrino Technologies Full time

    **Join Centorrino Technologies: Innovate, Grow, and Thrive with Us**At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And...