Associate Business Consultant

2 weeks ago

Wollongong, New South Wales, Australia Objective Full time

**About Objective**:At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.

**Our role:
- The Associate Business Consultant is responsible for providing consulting services to customers and Objective team members on all content aspects of Objective's product suite. They undertake solution design, configuration, testing, solution documentation, template specification, customer support, training and troubleshooting.

This role reports to the Consulting Manager and does not have people management responsibilities.

**A day in your role**:

- Providing expert advice on all features/functions/techniques used. This knowledge is developed through engagement with Objective products and consulting experts, day-to-day work assignments, and self-directed learning.
- Configuring customer solutions using the product features plus providing content configuration assistance to the customers.
- Supporting more senior consultants by providing administration support, including taking meeting minutes, logging Jira tickets, following up on action points, arranging meetings, and drafting communications.
- Facilitating workshops with clients may include demos, training, or design workshops.
- Acting as the liaison between the customers/business consultants and Objective Product, Development and Testing teams to specify, confirm, and test the design of the customer solution.
- Assisting Objective Support and Engineering in the troubleshooting and rectification of support incidents.
- Ensuring continuous improvement in the "way we work at Objective Corporation" through contribution to 'Best Practice' via improvements in our processes, developing reusable tools, etc.
- Travelling as required for implementations

**Your skills, experience and beyond**:

- Proficient knowledge of Microsoft Office (Excel, Advanced MS Word, Outlook) and Jira software.
- Knowledge of data models and data queries.
- Business requirement analysis and solution mapping.
- Good communication skills.
- Collaborative team player.
- Takes ownership of own self-development, and pursues the achievement of goals with energy and enthusiasm.

**Benefits**:

- Hybrid work arrangements to support work-life balance.
- Access to EAP for confidential counselling.
- Extensive learning resources to develop your skills.
- Regular social events to promote team bonding.
- We are recognized as an endorsed employer for women. Learn more about our benefits on WORK180.
- At Objective, we recognise and celebrate our diverse team as pivotal to our strong employee engagement and our high-performing culture, underpinned by Our Values.

We are an equal opportunity employer. We do not discriminate based on any protected characteristics or on any other basis prohibited by the applicable laws in the regions we operate in.
- To provide a positive experience, please advise our Talent Team of any adjustments or accommodations required during the recruitment process so we can support you.

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