Patient Care Specialist

**Company Description**
Montu is Australia's largest medical cannabis company. With operations in Australia and Europe, we take a technology-first approach to improving the medical cannabis patient experience - whether it's by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply chain management tools.

Montu operates a fully integrated, end-to-end ecosystem of healthcare companies that touches every part of the medical cannabis experience, from patient care to pharmacy dispensing, clinical education, product development, wholesale distribution and more.

Recognised by the Deloitte Fast 50 as the fastest growing tech company in Australia for two years running - with revenue growth of over 26,000% and 9,000% - Montu is now the largest business of its kind outside North America.

This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne and Brisbane.

As a Patient Care Specialist - EN, your role will focus on the administrative side of our team and will also see you act as a point of contact between patients and doctors, responding to inquiries and escalating where required. This requires you to provide non-judgemental, patient-centric care with a focus on an excellent patient experience, under the supervision of a Registered Nurse.

**Your duties will include**:

- Auditing
- General administrative tasks which support the day-to-day function of the clinic.
- Ongoing quality improvement projects within the team.
- Providing follow-up support to patients requiring clinical advice in the implementation of their treatment plan under the supervision of a Registered Nurse when required.
- Maintain accurate, timely, and comprehensive medical records and up-to-date patient contact information.
- Contribute to and foster a positive team culture with a focus on teamwork, shared ideas, and constructive communication.

**Qualifications**

**Skills & Experience**:

- Minimum 3-4 years EN experience, with current AHPRA Registration & nil restrictions.
- Admin background and happy to work in an admin-focused role.
- Ability to maintain accurate patient records with regard to legal and clinical documentation requirements.
- Strong written and verbal communication skills.
- Robust IT skills
- The ability to troubleshoot and solve systems issues as well as use multiple computer systems
- Experience with medical cannabis treatments will be advantageous, however, it is not a requirement, full training will be provided.

**Computer Literacy Testing**:
Please note that shortlisted applicants will be required to complete a basic computer literacy test before being considered for an interview. As we are a remote workplace technical abilities form an important part of the job role.
**Additional Information**
You'll be joining a highly motivated, agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hyper-growth phase. We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers.

Other benefits include:

- Unlimited access to the SAGED and Greenhouse learning platforms.
- Discounts with over 450 retailers through the Merit Reward and Recognition platform.
- Full time, work-from-home role.
- Access to co-working spaces in Sydney, Melbourne and Brisbane.
- Mental health support through our wellbeing platform, Unmind
- Being part of one of the fastest-growing industries in Australia while improving the lives of hundreds of thousands of patients.

LI-NT1
- We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience._